Systems Operations Administrator, Pre-Sales

Horizon3.ai

Pre-Sales Systems Administrator at a fast-growing remote cybersecurity company. Focused on optimizing systems and workflows for pre-sales processes nationally.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce administration, including user setup and workflow management, while optimizing pre-sales systems and processes. Proven ability to enhance operational efficiency through automation and AI, alongside strong analytical and problem-solving skills.

Highest-signal resume keywords

Salesforce AdministrationChili Piper ManagementLead Routing LogicTop-of-Funnel Tools ExpertiseProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Salesforce AdministrationLead ManagementWorkflow OptimizationData Quality MonitoringProcess Improvement

Soft Skills

Stakeholder ManagementAnalytical Problem-SolvingCommunication SkillsChange Management

Tools & Technologies

Chili PiperSalesforceLinkedIn Sales NavigatorLushaZoomInfo

Industry Keywords

Revenue OperationsSales OperationsMarketing OperationsGTM SystemsPre-Sales Processes

About the role

Key responsibilities & impact

Serve as the administrator and technical subject matter expert for pre-sales systems and top-of-funnel tools, with a primary focus on Chili Piper, Salesforce, LinkedIn Sales Navigator, Lusha, ZoomInfo, and related platforms
Own and optimize lead routing, account routing, territory assignment support, and related logic to ensure speed, accuracy, and alignment with GTM operating rules
Configure new Salesforce users and provision access across the broader pre-sales and prospecting tech stack
Partner closely with Marketing Operations on top-of-funnel programs, campaign workflows, handoff processes, and related initiatives
Support the design and maintenance of end-to-end pre-sales workflows spanning lead capture, qualification, routing, account assignment, outreach readiness, and pipeline handoff
Monitor and improve data quality, workflow reliability, and operational consistency across inbound and outbound prospecting processes
Maintain administration standards, documentation, governance practices, and support procedures for pre-sales systems
Troubleshoot routing issues, user setup issues, and workflow gaps, and drive timely resolution with clear stakeholder communication
Identify opportunities to use automation and AI to improve operational efficiency, reduce manual effort, and scale top-of-funnel processes
Evaluate and optimize integrations between pre-sales systems and the broader GTM technology ecosystem
Act as a trusted day-to-day partner to GTM stakeholders on systems support, process improvement, and operational scalability

Requirements

What you’ll need

3+ years of experience in Revenue Operations, Sales Operations, Business Systems, Marketing Operations support, or GTM Systems roles
Strong Salesforce administration experience, including user setup, workflows, reporting, dashboards, and process support
Hands-on experience administering Chili Piper and managing lead/account routing logic in a high-growth environment
Demonstrated expertise with top-of-funnel tools such as LinkedIn Sales Navigator, Lusha, ZoomInfo, and similar prospecting or enrichment platforms
Strong understanding of pre-sales business processes, including lead management, routing, handoff workflows, account ownership support, and pipeline creation
Experience partnering closely with Marketing Operations on demand generation or funnel-management initiatives
Strong project coordination and stakeholder management skills
Ability to diagnose operational issues and translate business needs into practical systems improvements
Strong analytical and problem-solving capabilities with a focus on measurable business outcomes
Clear, practical use of AI to help solve complex operational and systems challenges
Excellent documentation, communication, and change-management skills

Benefits

Comp & perks

Health insurance
Vision & dental insurance for you and your family
Flexible vacation policy
Generous parental leave
Equity package in the form of stock options
Growth opportunities