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Senior Manager, Customer Success
Horizon3.aiSenior Manager driving Customer Success for Horizon3.ai customers. Leading CSM teams and enhancing value realization from cybersecurity products.
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Lead and grow a high-performing team of Customer Success Managers
- Drive adoption and value realization from NodeZero
- Own strategic customer relationships with executive stakeholders
- Enable expansion opportunities and secure renewals
- Collaborate cross-functionally with Sales, Channel, Product, and Support teams
- Build operational rigor and own processes in Gainsight and Salesforce
- Develop playbooks and processes for efficiency
- Aggregate structured feedback to inform product strategy
Requirements
What you’ll need- 7+ years of experience in Customer Success, Account Management, or related post-sales roles in cybersecurity or B2B SaaS
- 2–3+ years of direct people management experience
- Proven success meeting or exceeding goals tied to Net Revenue Retention (NRR) and Gross Dollar Retention (GDR)
- Experience managing strategic customers with executive-level relationship management skills
- Deep understanding of security operations and/or MSSP business models
- Strong communicator and storyteller with excellent presentation skills
- Proficient in Gainsight, Salesforce, JIRA, and Confluence
- Bachelor’s degree required; advanced degree or MBA is a plus
Benefits
Comp & perks- Health insurance
- Vision insurance
- Dental insurance
- Flexible vacation policy
- Generous parental leave
- Growth opportunities
- Innovative culture
- Hybrid & remote work options
- Competitive compensation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessAccount ManagementNet Revenue RetentionGross Dollar Retentionsecurity operationsMSSP business models
Soft Skills
leadershipcommunicationstorytellingpresentation skills
Certifications
Bachelor’s degreeMBA