Vice President, Market Access, Strategic Accounts
Azurity Pharmaceuticals
Vice President, Coverage Consultation Center
Horace Mann
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $139,300 - $205,450 per year
Job Level
Lead
About the role
- Provide strategic direction for all sales call center operations to ensure alignment with company goals and growth targets
- Lead, coach, and develop call center leaders and licensed sales teams to deliver high performance and continuous improvement
- Create and implement innovative sales coaching, training, and development programs
- Drive performance results through scorecards, incentives, and clear accountability
- Optimize staffing, scheduling, and resources to maximize productivity and client satisfaction
- Partner across departments to deliver campaigns, support multi-channel lead generation, and improve customer engagement
- Ensure compliance with all licensing and regulatory requirements while maintaining a customer first focus
Requirements
- Bachelor’s degree required; advanced degree preferred.
- 10+ years of experience in call center sales leadership, preferably in financial services or insurance.
- Proven track record managing large-scale inside sales operations (100+ seats) with consistent revenue and performance results.
- Knowledge with call center metrics such as Service Level, AHT, Occupancy
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales coachingtraining programsperformance metricsstaffing optimizationschedulingresource managementlead generationcustomer engagementcomplianceregulatory requirements
Soft skills
strategic directionleadershipcoachingdevelopmentperformance improvementaccountabilitycollaborationcustomer focus
Certifications
Bachelor’s degreeadvanced degree
