Vice President

• Provide strategic direction for all sales call center operations to ensure alignment with company goals and growth targets
• Lead, coach, and develop call center leaders and licensed sales teams to deliver high performance and continuous improvement
• Create and implement innovative sales coaching, training, and development programs
• Drive performance results through scorecards, incentives, and clear accountability
• Optimize staffing, scheduling, and resources to maximize productivity and client satisfaction
• Partner across departments to deliver campaigns, support multi-channel lead generation, and improve customer engagement
• Ensure compliance with all licensing and regulatory requirements while maintaining a customer first focus

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