Marketing Operations Support Specialist

Horace Mann

Marketing Operations Support Specialist aiding corporate strategy by processing requests in Springfield, IL. Engaging with field leadership and home office for seamless operations.

Posted 6/8/2026full-timeSpringfield • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $33 per hourWebsite

About the role

Key responsibilities & impact

Process requests from field leadership and home office staff to assign/change a service agent to a line of business policy (auto, homeowners, life, annuity, group).
Process requests from field leadership to change the writing agent on a life coverage or annuity contribution.
Determine the commission rate code applicable to a service agent change (auto, property) following documented policy and procedure.
Manage the assignment and distribution of Inside Sales and designated policy inventories.
Coordinate policy assignment and agent transition requests with field leadership and home office partners.
Request and distribute policy-in-force lists to field leadership, agents, and home office management.
Conduct regularly scheduled audits and reconciliations to ensure policy assignments and related transactions are processed accurately and timely.
Upon request, conduct research and create reports regarding policy assignment activity and operational processes.
Submit security role assignment/deletion requests related to licensed producers and non-licensed support staff utilizing corporate technology tools.
Support data integrity through audit activities, reporting, and operational requests.
Provide general clerical support to the Onboarding & Territory Coordinator and Field Background Check Administrator.

Requirements

What you’ll need

Professional written and oral communication skills.
Strong organizational and time management skills.
Ability to follow documented processes and exercise sound judgment.
Ability to handle changing priorities and manage multiple tasks effectively.
Ability to effectively communicate and collaborate with both field and home office personnel.
Strong attention to detail and commitment to data accuracy.
Two-year college degree or equivalent relevant work experience required.
Insurance industry knowledge preferred.

Benefits

Comp & perks

Eligible for the company's annual incentive bonus program based on company performance.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

professional written communicationprofessional oral communicationorganizational skillstime management skillsattention to detaildata accuracysound judgmentability to handle changing prioritiesability to manage multiple taskscollaboration skills

Certifications

two-year college degree