AI Workflow Optimization Lead

Horace Mann

Leads AI-enabled business workflow design and optimization for Horace Mann's underwriting, claims, and servicing functions. Drives process transformation to enhance efficiency and performance.

Posted 5/14/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $105,200 - $147,950 per yearWebsite

About the role

Key responsibilities & impact

Leads the design and optimization of AI-enabled business workflows across key functions such as underwriting, claims, and servicing.
Drives process transformation by identifying AI opportunities, defining requirements, and ensuring measurable improvements in efficiency, cost, and performance.
Translate business problems into detailed functional and non-functional requirements for AI-enabled solutions.
Define workflow components including inputs, outputs, decision logic, exception handling, escalation paths, and control mechanisms.
Establish human + AI interaction models including decision support vs. automation, confidence thresholds, review processes, and override rules.
Partner with Product, Engineering, and Data Science teams to ensure requirements are complete, testable, and aligned to implementation capabilities.
Define and document data requirements for AI-enabled workflows, including sourcing, structure, lineage, and usage.

Requirements

What you’ll need

7+ years of experience in process improvement, operations, product, or transformation roles.
Experience with AI, analytics, or automation initiatives.
Strong understanding of business processes (insurance experience preferred).
Knowledge of data structures, data quality, and workflow dependencies.
Strong analytical, problem-solving, and stakeholder management skills.
Lean/Six Sigma experience preferred.
Bachelor’s degree preferred.
Periodic travel may be required

Benefits

Comp & perks

Ongoing education in AI, data, and process improvement methodologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AIanalyticsautomationprocess improvementdata structuresdata qualityworkflow dependenciesLeanSix Sigma

Soft Skills

analytical skillsproblem-solvingstakeholder management