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IT Delivery Operations Lead
Horace MannIT Delivery Operations Lead role ensuring efficient work progression from intake to delivery with a focus on operational efficiency. Collaborating across digital IT teams to maintain visibility, alignment, and quality engagement.
About the role
Key responsibilities & impact- Serve as the initial point of contact for Digital/IT intake requests, ensuring submissions are clearly defined, categorized, and routed appropriately.
- Coordinate intake activities to ensure efficient progression from request through delivery.
- Ensure intake artifacts are complete, accurate, and actionable.
- Support intake decisions within established governance and prioritization frameworks.
- Facilitate early discovery activities in partnership with Business Analysts (BA) and User Experience (UX) teams to reduce rework.
- Maintain visibility of work across intake and delivery stages for multiple teams.
- Communicate updates on priorities, timelines, and decisions to stakeholders.
- Act as a central coordination point between business partners and delivery teams, including BA, QA, UXD, and development.
- Track and maintain operational and portfolio metrics (e.g., intake volume, throughput, backlog health).
- Recommend and support implementation of process improvements that increase consistency and reduce delays.
Requirements
What you’ll need- Bachelor’s degree in Business, Information Technology, or related field (or equivalent experience).
- 2–5 years of experience in IT coordination, delivery operations, intake/workflow management, or a related role.
Benefits
Comp & perks- Salary is commensurate to experience, location, etc.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
intake managementworkflow managementdelivery operationsprocess improvementoperational metrics trackingportfolio metrics tracking
Soft Skills
communicationcoordinationstakeholder managementcollaborationproblem-solving
Certifications
Bachelor's degree in BusinessBachelor's degree in Information Technology