Assistant Vice President – Agency Distribution

Horace Mann

Assistant Vice President leading General Agency operations and third-party distribution strategy at Horace Mann. Driving growth and improving customer and agent experience across distribution channels.

Posted 4/22/2026full-timeRemote • 🇺🇸 United StatesLead💰 $124,200 - $175,800 per yearWebsite

About the role

Key responsibilities & impact

Oversee the General Agency, including agency operations across sales, service, and carrier optimization.
Lead and manage strategic agency programs connecting third-party carriers and Horace Mann clients.
Translate enterprise strategy into actionable inside-sales initiatives, playbooks, and execution plans.
Coordinate across multiple distribution channels including inside sales, service, and agent distribution to drive alignment and results.
Lead and optimize the HM Client Retention Team to improve retention, third-party sales, and customer satisfaction.
Grow and diversify the book of business while ensuring carrier partners meet client needs.
Strengthen key performance indicators (KPIs) such as lead conversion rates, policy issuance workflows, and agent satisfaction.
Drive cross-sell, upsell, and retention initiatives to maximize customer lifetime value.
Manage operational carrier partnerships, including product rollouts, compliance updates, and issue resolution.
Serve as the primary liaison between Horace Mann agents, internal teams, and third-party carriers.
Ensure successful execution and adoption of third-party offerings across the agent network.
Lead escalation management and maintain strong, productive relationships with partners.
Develop, coach, and empower the inside sales and operations teams to deliver consistent results and continuous improvement.
Promote accountability for service levels, SLA adherence, and operational efficiency.
Lead initiatives to improve processes, systems, and workflows that enhance both employee and customer experience.

Requirements

What you’ll need

Demonstrated success leading complex sales, service, and agency operations.
Proven track record managing strategic partnerships, particularly within insurance distribution models.
Strong leadership capabilities with experience coaching and developing high-performing teams.
Ability to coordinate across multiple distribution channels and drive performance metrics and business outcomes.
Skilled in managing escalations and navigating complex organizational and partner relationships.
Bachelor’s degree required; MBA or advanced degree preferred.
Property & Casualty (P&C) License required.
Additional industry certifications (e.g., CLU, ChFC, CPCU) preferred.
8–10+ years of experience in insurance or financial services with progressive leadership responsibility.
Experience managing general agency operations and third-party distribution models.
Background in inside sales leadership, carrier relationship management, and strategic program development.
Experience driving retention initiatives, cross-sell/upsell campaigns, and KPI optimization.

Benefits

Comp & perks

Salary is commensurate to experience, location, etc.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales operationsagency operationsinside salescustomer retentionKPI optimizationcross-sellupsellstrategic program developmentprocess improvementworkflow enhancement

Soft Skills

leadershipcoachingteam developmentrelationship managementcommunicationaccountabilityproblem-solvingstrategic thinkingcollaborationperformance management

Certifications

Property & Casualty (P&C) LicenseCLUChFCCPCU