Inside Sales Manager
Horace Mann
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $71,500 - $105,400 per year
Job Level
Mid-LevelSenior
About the role
- Lead and manage the day-to-day operations of the Agency Sales team, ensuring consistent achievement of sales and call center efficiency targets and key performance indicators (KPIs).
- Drive revenue growth through disciplined sales management – optimizing performance across lead generation, quoting and policy sales.
- Implement data-driven performance management, leveraging dashboards and analytics to ensure accountability and alignment with strategic objectives.
- Champion a culture of ownership and continuous improvement, modeling the mindset of running a successful internal agency within the broader organization.
- Recruit, onboard and develop top inside sales talent to build a best-in-class team.
- Provide strategic coaching and mentorship to front-line Supervisors, strengthening their ability to drive performance, foster engagement and uphold a culture of accountability.
- Create a competitive yet supportive environment that celebrates achievement, collaboration and professional growth.
- Inspire teams to take a client-first approach – balancing sales excellence with empathy, compliance and integrity.
- Direct all Agency Sales Center processes, including lead management, quoting, underwriting coordination and policy binding.
- Assist in the design and implementation of a Customer Save Team focused on retaining existing policyholders through various personalized retention solutions.
- Partner cross-functionally with internal/external stakeholders and business units to enhance lead flow, agency system utilization and automation efficiency.
- Streamline Agency Sales Operations to maximize productivity and policy placement while ensuring compliance with licensing, regulatory and company standards.
- Ensure every interaction embodies Horace Mann’s commitment to Distinctive Service – building trust, satisfaction and long-term relationships.
- Resolve escalated customer and agent inquiries promptly, identifying root causes and coaching teams to prevent recurrence.
- Leverage customer insights and feedback to refine sales approaches and improve overall customer experience.
Requirements
- H.S. Diploma or GED equivalent is required.
- Bachelor’s degree in a related field or an equivalent combination of education and relevant work experience - preferred.
- 5+ years of management experience, with at least 2 years leading an inside sales or call center team, ideally within insurance or financial services.
- Strong understanding of Agency Sales Center Operations, performance management and CRM systems – knowledge of comparative rating systems a plus
- Proven success driving revenue growth through coaching, process optimization and strategic leadership.
- Active P&C Producers insurance license required.
- Excellent communication, analytical and people leadership skills.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales managementperformance managementlead generationquotingpolicy salesdata-driven performance managementcoachingprocess optimizationcustomer retention solutionsCRM systems
Soft skills
leadershipcommunicationanalytical skillsmentorshipteam buildingclient-first approachcollaborationaccountabilityempathyproblem-solving
Certifications
H.S. DiplomaGED equivalentBachelor’s degreeP&C Producers insurance license