Inside Sales

• Oversee day-to-day management of Inside Sales and Sales Center Operations, ensuring sales targets and KPIs are consistently achieved.
• Drive revenue growth by optimizing performance across lead generation, quoting, and policy sales.
• Monitor sales metrics and dashboards to ensure accountability to established sales plans.
• Lead, coach, and develop inside sales representatives to strengthen selling skills, objection handling, and consultative sales approaches.
• Foster a high-performance, competitive, and supportive culture.
• Recruit, onboard, and develop top talent to support continued business growth.
• Direct all functions related to lead management, quoting, and policy binding within the Sales Center.
• Partner with Marketing, IT, and other business units to improve processes, optimize lead flow, and enhance the sales experience.
• Ensure compliance with all licensing, regulatory, and company requirements.
• Ensure every customer interaction is handled professionally and efficiently, creating a positive impression and driving loyalty.
• Resolve escalated customer issues effectively while coaching teams to prevent recurrence.

Manager, Inside Sales

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