Customer Success Specialist
Caleb & Brown
Caregiver Support Specialist
HopSkipDrive
full-time
Posted on:
Origin: • 🇺🇸 United States • Arizona, California, Colorado, District of Columbia, Florida, Illinois, Kansas
Visit company websiteSalary
💰 $20 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Provide outstanding support to current and potential caregivers, prioritizing their engagement and satisfaction.
- Achieve complete resolutions for caregiver inquiries and issues.
- Collaborate cohesively with the broader Customer Support & Operations Department teams to ensure a positive experience & facilitate smooth and safe rides.
- Build trust and comfort with caregivers through proactive problem-solving and excellent customer service.
- Communicate effectively with caregivers via phone and email & conduct call and messaging campaigns to customers as needed.
- Troubleshoot questions about our app and website, as well as recognize trends in issues and complaints to suggest changes to improve service.
- Provide ride and account assistance to caregivers and their riders, consistent with HopSkipDrive policy and procedures.
- Provide solutions that are complete and customer-focused. Complete projects and other support tasks as directed by support leadership
Requirements
- Fluent in written and verbal communications in both English and Spanish.
- Prior experience in customer success, customer support, and/or call centers.
- Demonstrated ability to multitask effectively while providing excellent customer service.
- A knack for problem-solving: identifying, solving, and preventing problems before they arise.
- Ability to respond to customer queries accurately and in a timely manner across various channels (phone, text, and email).
- Proven track record of maintaining composure under pressure.
- Ability to work collaboratively and effectively in a team setting.
- Proficiency in Google Workspace is required, and proficiency with Kustomer is preferred.
