Regional Account Manager

HopSkipDrive

Regional Account Manager responsible for client engagement and account management at HopSkipDrive. Driving growth and maintaining relationships within the transportation sector.

Posted 4/20/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

The Regional Account Manager (RAM) is responsible for day-to-day account management and long-term account strategy across a Tier 2 book of business.
Own retention, expansion, and overall account health while serving as the strategic quarterback for complex districts.
Set and execute account strategy and provide recommendations to senior staff for required resources.
Collaborate cross-functionally with Metro Service Managers to drive operational excellence at the account level.
Identify product-level gaps and strategies for product penetration by account.
Drive measurable outcomes through strategic account planning, Challenger-led selling, and cross-functional execution.
Dedicate 2-3 days each week to on-site client visits to foster relationships.
Lead renewals and expansions, including structured negotiations and closing motions.

Requirements

What you’ll need

5+ years of experience in Account Management, Customer Success, or Consultative Sales in SaaS, marketplace, logistics, or services environments.
Proven ownership of retention and expansion revenue.
Strong executive communication and presentation skills.
Demonstrated success managing complex, multi-stakeholder accounts.
Advanced CRM discipline and data fluency (Salesforce or equivalent).
Experience leading cross-functional account execution.
Comfort operating in ambiguity with accountability for outcomes.
High operational rigor and the ability to leverage AI into daily workflows.
Experience in education, government, or regulated markets.
Familiarity with Challenger or similar insight-led sales methodologies.
Background in transportation, logistics, or marketplace platforms.

Benefits

Comp & perks

equity
flexible vacation
medical insurance
dental insurance
vision insurance
life insurance
401(k)
FSA
opportunity to work for a uniquely positioned, VC-backed company

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCustomer SuccessConsultative SalesRetention RevenueExpansion RevenueCRM DisciplineData FluencyChallenger Sales MethodologyOperational ExcellenceStrategic Account Planning

Soft Skills

Executive CommunicationPresentation SkillsCross-Functional CollaborationRelationship BuildingNegotiationAccountabilityComfort in AmbiguityOperational RigorLeadershipStrategic Thinking