Hopper

Senior Director, Commerce Partner Success

Hopper

full-time

Posted on:

Location: 🇨🇦 Canada

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Job Level

Senior

About the role

  • Define and execute Partner Success strategy for HTS Commerce from onboarding to sustained growth focused on partner satisfaction and revenue performance.
  • Build and lead a team of Partner Success Managers and integration specialists responsible for onboarding, product enablement, and partner growth.
  • Develop scalable onboarding and launch frameworks to accelerate time-to-value for new partners and align on success metrics and commercial outcomes.
  • Serve as senior escalation and strategic thought partner to top-tier partners to drive retention and revenue.
  • Collaborate closely with Product and Engineering to prioritize partner needs and with Sales, Legal, and Finance to support complex partner relationships.
  • Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize offerings.
  • Build the team, infrastructure, and processes that ensure partners are set up for scale and shape HTS’ global B2B travel commerce strategy.

Requirements

  • Strong interpersonal and communication skills to engage with stakeholders at all levels.
  • Proven ability to manage and grow strategic partnerships.
  • Excellent analytical skills with experience in data-driven decision-making.
  • Creativity and strategic thinking to identify new opportunities in commerce and travel spaces.
  • Experience building and managing high-performing teams, with a focus on coaching, development, and execution.
  • Experience working in the travel industry, especially with airlines or travel platforms (strong plus).
  • Willingness to collaborate cross-functionally with Product, Engineering, Commercial, Operations, and Support.
  • May need to be located in EDT/CDT or GMT/GMT+1 timezones and willing to travel monthly depending on client needs (application asks about this).
  • Must be legally allowed to work in the requested location (application asks about work authorization).