Senior Director, Commerce Partner Success

Hopper

full-time

Posted on: 9/17/2025

Origin: • 🇨🇦 Canada

✨ AI Apply

Senior

About the role

Define and execute Partner Success strategy for HTS Commerce from onboarding to sustained growth focused on partner satisfaction and revenue performance.
Build and lead a team of Partner Success Managers and integration specialists responsible for onboarding, product enablement, and partner growth.
Develop scalable onboarding and launch frameworks to accelerate time-to-value for new partners and align on success metrics and commercial outcomes.
Serve as senior escalation and strategic thought partner to top-tier partners to drive retention and revenue.
Collaborate closely with Product and Engineering to prioritize partner needs and with Sales, Legal, and Finance to support complex partner relationships.
Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize offerings.
Build the team, infrastructure, and processes that ensure partners are set up for scale and shape HTS’ global B2B travel commerce strategy.

Strong interpersonal and communication skills to engage with stakeholders at all levels.
Proven ability to manage and grow strategic partnerships.
Excellent analytical skills with experience in data-driven decision-making.
Creativity and strategic thinking to identify new opportunities in commerce and travel spaces.
Experience building and managing high-performing teams, with a focus on coaching, development, and execution.
Experience working in the travel industry, especially with airlines or travel platforms (strong plus).
Willingness to collaborate cross-functionally with Product, Engineering, Commercial, Operations, and Support.
May need to be located in EDT/CDT or GMT/GMT+1 timezones and willing to travel monthly depending on client needs (application asks about this).
Must be legally allowed to work in the requested location (application asks about work authorization).