Technical Account Manager – LATAM Core

Hopper

full-time

Posted on: 1/16/2026

Location Type: Remote

Location: Brazil

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About the role

Serve as the primary technical point of contact for multiple B2B partners.
Translate partner inquiries into structured, actionable requests with complete context.
Provide clear updates, timelines, and expectations to partners.
Assess and validate reported issues before escalating to engineering.
Investigate technical or data-centric questions using internal tools, dashboards, and SQL.
Improve intake workflows, templates, and triage mechanisms for consistency across partners.
Coordinate with a diverse set of stakeholders including product managers and engineers.
Advocate for partner needs while helping internal teams maintain focus and momentum.

Technical fluency (APIs, logs, data analysis, SQL) and an analytical mindset.
At least 5 years of experience working in mid-stage SaaS or B2B platform companies that sell to enterprise clients.
Must be legally allowed to work in Brazil, Colombia, Mexico or Uruguay (LATAM).
Fluent in English and Portuguese is a plus.

Benefits

Well-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.
Carrot Cash travel stipend.
Hopper will cover 100% of the employee premiums for EOR-offered health, dental, life and short term disability insurances with SulAmerica.
Hopper offers employees in Brazil monthly meal vouchers
Very generous parental leave
Flexdesk All Access Pass & Work-from-home stipend.
Entrepreneurial culture where pushing limits and taking risks is everyday business.
Open communication with management and company leadership.
Small, dynamic teams = massive impact.

Tip: use these terms in your resume and cover letter to boost ATS matches.

SQLdata analysisAPIstechnical fluency

analytical mindsetcommunicationcoordinationadvocacy