Hopper

Senior Software Engineer – Customer Experience Platform

Hopper

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇨🇦 Canada

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Job Level

Senior

Tech Stack

AWSCloudDistributed SystemsGoogle Cloud PlatformMicroservicesMySQLNoSQLPostgres

About the role

  • Design, build, and improve the backend and/or full-stack systems that power HTS Assist, internal agent tools, and customer self-serve flows.
  • Develop scalable APIs, microservices, and orchestration logic that support complex post-booking journeys across AI, chat, voice, and web.
  • Partner with product, design, AI, and operations teams to deliver features that streamline customer experiences and enhance agent efficiency.
  • Integrate with external systems, such as telephony, CRM, identity, or booking platforms, to support both internal use cases and partner deployments.
  • Own features end-to-end, from technical design through implementation, testing, deployment, monitoring, and iteration.
  • Contribute to architectural decisions, code reviews, reliability improvements, and ongoing enhancements to engineering best practices.
  • Analyze system performance and user behavior to identify opportunities for automation, optimization, and cost reduction.

Requirements

  • 3+ years of experience in software engineering, ideally building large-scale distributed systems or customer-facing applications
  • A strong technical background with modern frontend and backend development, distributed systems, APIs, and cloud infrastructure
  • Experience designing, building, and maintaining RESTful APIs, microservices, or event-driven systems
  • Experience with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
  • Ability to break down complex problems, make pragmatic tradeoffs, and ship iteratively
  • Strong communication skills and comfort collaborating with cross-functional teams.
Benefits
  • Health insurance
  • Flexible work arrangements
  • Paid time off
  • Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
backend developmentfull-stack developmentscalable APIsmicroservicesorchestration logicRESTful APIsevent-driven systemsdatabasescloud infrastructuresystem performance analysis
Soft skills
problem-solvingcommunicationcollaborationpragmatic decision-makingiteration