Lead Product Marketing Manager, OTC & Prime
Kraken Digital Asset Exchange
Senior Director - Commerce Partner Success
Hopper
full-time
Posted on:
Origin: • 🇺🇸 United States • Massachusetts
Visit company websiteJob Level
Senior
About the role
- As HTS continues to expand its reach as a leading travel technology company, we are looking for a Senior Director of Partner Success to lead the commerce partner strategy, onboarding, and growth for our travel commerce platform. You will sit at the intersection of partner growth, product enablement, and operations, building the team, infrastructure, and processes that ensure our partners are set up for scale from day one. Define and execute the Partner Success strategy for HTS Commerce, from onboarding to sustained growth, focused on maximizing partner satisfaction, driving adoption of additional travel products, and increasing overall revenue performance. Build and lead a high-performing team of Partner Success Managers and integration specialists responsible for partner onboarding, product enablement, and day-to-day partner growth. Develop scalable onboarding and launch frameworks to accelerate time-to-value for new partners and ensure ongoing alignment with partner goals, success metrics, and commercial outcomes. Serve as a senior point of escalation and strategic thought partner to top-tier partners, helping them fully leverage our travel commerce platform to drive retention and revenue. Work closely with Product and Engineering teams to prioritize and deliver partner needs. Collaborate with Sales, Legal, and Finance to structure and support complex partner relationships. Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize product offerings.
Requirements
- Strong interpersonal and communication skills to engage with stakeholders at all levels. Proven ability to manage and grow strategic partnerships. Excellent analytical skills with experience in data-driven decision-making. Creativity and strategic thinking to identify new opportunities in the commerce and travel spaces. Experience building and managing high-performing teams, with a focus on coaching, development, and execution. Experience working in the travel industry, especially with airlines or travel platforms, is a strong plus.
