Help Desk Support Engineer

Hood Container Corporation

Help Desk Support Engineer supporting technical issues related to computer systems in a manufacturing setting. Maintaining high customer service standards and ensuring minimal downtime during work hours.

Posted 4/25/2026full-timeOldsmar • Florida • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Act as the initial point of contact for all computer and system related concerns
Assist management in creating training materials pertaining to computer troubleshooting and usage
Attend in-person meetings with management to discuss, analyze, troubleshoot and diagnose hardware and/or software issues.
Resolve technical issues related to network interruptions
Actively update, maintain, and monitor all aspects of computer networks.
Ability to work to corporate service level agreements.
Strong interpersonal and oral communication skills, attention to details.
Adept at reading, writing, and interpreting technical documentation and procedure manuals.
Ability to present ideas and solutions in articulate, user-friendly language.
Highly self-motivated and directed.
Strong customer service orientation.
Experience working in a team-oriented, collaborative environment.

Requirements

What you’ll need

Associate degree or equivalent experience in Information Systems, Business, or related technical field.
1-3 years of relevant experience in a customer focused position involving technical knowledge of a company’s products and services.
Proficiency in English
Expert knowledge on Win 7, 8, 10 and 11
Working knowledge of Active Directory
Working knowledge of MAC OS
Working knowledge of mobile devices, laptops and desktops
Working knowledge of common desktop applications including Microsoft 365
Working knowledge of client/server printing
One of the following certifications: A+, Network+, Microsoft MDAA or equivalent
Familiarity working in a manufacturing environment.
Understanding of common Help Desk Applications and toolsets

Benefits

Comp & perks

Commitment to customer happiness
Employee well-being
Environmental stewardship
Operational excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

computer troubleshootingnetwork interruption resolutiontechnical documentation interpretationWindows 7Windows 8Windows 10Windows 11Active DirectoryMAC OSMicrosoft 365

Soft Skills

interpersonal skillsoral communication skillsattention to detailself-motivatedcustomer service orientationteam collaboration

Certifications

A+Network+Microsoft MDAA