Honorlock

Senior Customer Success Manager, Corporate Education

Honorlock

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $115,000 - $125,000 per year

Job Level

Senior

About the role

  • Ensure the success and satisfaction of Honorlock's clients by providing technical guidance, support, and solutions.
  • Work closely with customers to understand their needs, troubleshoot issues, and ensure they fully utilize and benefit from Honorlock's services.
  • Support the onboarding process for new customers, ensuring a smooth and efficient technical implementation of Honorlock's solutions.
  • Conduct training sessions and workshops to educate customers on the features and functionalities of the platform to drive adoption.
  • Provide expert-level technical support to customers, resolving complex issues and ensuring timely resolution.
  • Build, develop and maintain deep relationships with customers and key stakeholders, acting as the primary point of contact.
  • Gather and document customer feedback, identifying trends and areas for improvement in the product.
  • Track and report on key customer success metrics, such as adoption rates, usage patterns, and customer satisfaction.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
  • 5+ years of experience in a technical customer success, technical support, or a similar role.
  • Strong technical background with experience in software implementation, troubleshooting, and support.
  • Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
  • Ability to work independently and as part of a team.
  • Proven ability to manage multiple priorities and projects simultaneously.
  • Experience with customer success tools and platforms is a plus.
  • Knowledge of the educational technology sector and online proctoring solutions is a plus.
  • Experience in Professional/Corporate Education strongly preferred.
Benefits
  • Unlimited PTO
  • Remote-first company
  • Choice of company-issued laptop
  • Healthcare benefits
  • Company matched 401k
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software implementationtroubleshootingtechnical support
Soft Skills
communication skillsinterpersonal skillsability to explain technical conceptsindependent workteam collaborationproject management
Certifications
Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyBachelor's degree in Business