Senior Customer Success Manager, Corporate Education

Honorlock

Senior Customer Success Manager ensuring client success and satisfaction at Honorlock through technical support and relationship management. Engaging customers to drive adoption and enhance their usage of online proctoring solutions.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $115,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Ensure the success and satisfaction of Honorlock's clients by providing technical guidance, support, and solutions.
Work closely with customers to understand their needs, troubleshoot issues, and ensure they fully utilize and benefit from Honorlock's services.
Support the onboarding process for new customers, ensuring a smooth and efficient technical implementation of Honorlock's solutions.
Conduct training sessions and workshops to educate customers on the features and functionalities of the platform to drive adoption.
Provide expert-level technical support to customers, resolving complex issues and ensuring timely resolution.
Build, develop and maintain deep relationships with customers and key stakeholders, acting as the primary point of contact.
Gather and document customer feedback, identifying trends and areas for improvement in the product.
Track and report on key customer success metrics, such as adoption rates, usage patterns, and customer satisfaction.

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
5+ years of experience in a technical customer success, technical support, or a similar role.
Strong technical background with experience in software implementation, troubleshooting, and support.
Excellent communication and interpersonal skills, with the ability to explain complex technical concepts to non-technical audiences.
Ability to work independently and as part of a team.
Proven ability to manage multiple priorities and projects simultaneously.
Experience with customer success tools and platforms is a plus.
Knowledge of the educational technology sector and online proctoring solutions is a plus.
Experience in Professional/Corporate Education strongly preferred.

Benefits

Comp & perks

Unlimited PTO
Remote-first company
Choice of company-issued laptop
Healthcare benefits
Company matched 401k

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software implementationtroubleshootingtechnical support

Soft Skills

communication skillsinterpersonal skillsability to explain technical conceptsindependent workteam collaborationproject management

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyBachelor's degree in Business