Virtual Medical Assistant – Customer Navigation

HonorHealth

Virtual Medical Assistant managing inbound care requests and assisting with virtual care activities for HonorHealth, Arizona's largest nonprofit healthcare system. Liaising with providers, patients, and support staff.

Posted 7/30/2026full-timeRemote • Arizona • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical assisting, including patient care, appointment scheduling, and telehealth support. Proficient in gathering medical histories, managing medication refills, and ensuring compliance with organizational policies and regulations.

Highest-signal resume keywords

Medical Assisting CertificationBasic Life Support (BLS)Patient EducationAppointment SchedulingMedical History Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient CareTelehealth SupportMedication Refill ManagementTest Result CommunicationOutpatient RegistrationReferral CoordinationPatient Portal AdministrationChart Preparation

Soft Skills

CollaborationEmpathyAccountabilityRespectInnovation

Certifications & Qualifications

Medical Assisting Diploma/CertificateCertified Medical Assistant (CMA)Registered Medical Assistant (RMA)

Industry Keywords

Medical Office SettingHealthcare RegulationsPatient Care StandardsCustomer Needs Assessment

About the role

Key responsibilities & impact

Serves as a liaison between providers, facilities, pharmacies, insurance plans, support staff, patients, and others.
Receives, triages, and responds to inbound requests via multiple channels including, but not limited to, phone calls and electronic messages.
Under the direction of a provider, assists with virtual care activities such as gathering/documenting medical history, medication refills, test result communication, patient education, etc.
Assists with provider schedule maintenance, preparing patients and charts for telehealth encounters, outpatient registration, appointment scheduling, referrals to a specialist, patient portal administration, and authorization of services, equipment, and medications.
Reports to Manager of Operations for administrative duties and to a licensed provider for clinical and patient care responsibilities.
Demonstrates the knowledge and skills needed to provide appropriate care in accordance with organizational policies, government regulations, and best practices.
Identifies and meets the needs of all customers while performing in a manner consistent with the organization's core values of innovation, collaboration, accountability, respect, and empathy.

Requirements

What you’ll need

MA certified.
Medical Assisting Diploma/Certificate - Graduation certificate from an accredited Medical Assistant training program.
High School Diploma or GED - Required
1 year experience in a medical office setting. - Required
3 years experience in a medical office setting, including experience gathering medical history, medication refills, test result communication, patient education. - Preferred
Basic Life Support (BLS) - Required
Certified Or Registered Medical Assistant (CMA) Medical Assistant Certification (e.g., CMA, CCMA, RMA) - Preferred
Completion of an approved training program OR completion of an unapproved training program and successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 – Arizona Medical Board - R4-16-401 and R4-16-101) - Required

Benefits

Comp & perks

HonorHealth will reimburse the cost of the successful completion of the certification exam.