Overnight Operations Coordinator

Honor

Overnight Operations Coordinator supporting Honor’s technology-enabled in-home aging care services. Coordinating caregiver staffing, schedules, urgent communications, and service delivery issues overnight.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in caregiver scheduling, client communication, and performance monitoring within a healthcare or staffing environment. Proficient in managing urgent client needs and maintaining regulatory documentation standards.

Highest-signal resume keywords

Customer Service ExperienceReal-Time SchedulingCRM ProficiencyStrong Communication SkillsEmpathy and De-Escalation

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Caregiver SchedulingStaffing ActivitiesPerformance MonitoringDocumentation StandardsTime Management

Soft Skills

EmpathyProfessionalismUrgencyAccountabilityClear Communication

Tools & Technologies

CRMEMRWorkforce Management Tools

Industry Keywords

HealthcareStaffingCall CenterClient NeedsService Delivery

About the role

Key responsibilities & impact

Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies
Serve as the first point of contact for urgent client and family needs
Respond promptly to time-sensitive situations with clear updates and empathetic support
Execute check-ins, staffing activities, and inbound communications according to established workflows and policies
Address service delivery challenges with urgency and professionalism
Record client updates, staffing changes, and escalations accurately
Maintain regulatory and company documentation standards
Deliver critical updates to owners, clients, families, and Care Pros
Tailor communications by audience, tone, and communication preferences
Monitor performance indicators including Phone Answer Rate, Task Acceptance Rate, Time Available for Tasks, and Time Available for Calls

Requirements

What you’ll need

3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment
Hands-on experience handling real-time scheduling, dispatch, or triage
Tech fluency and comfort navigating multiple platforms, including CRM, EMR, or workforce management tools
Strong written and verbal communication skills
Skilled in de-escalation and empathy
Reliable attendance and full participation in training and ongoing shifts
Consistent tenure and accountability in previous roles
Ability to work Sunday–Thursday or Tuesday–Saturday, 9:00 p.m.–5:30 a.m. Central Time after onboarding
Ability to complete the first 8 weeks on a daytime schedule, either Sunday–Thursday or Tuesday–Saturday, 8:00 a.m.–5:00 p.m. Central Time

Benefits

Comp & perks

Equity
401K with up to a 4% match
Medical, dental and vision coverage, including zero cost plans for employees
Short Term Disability
Long Term Disability
Life Insurance fully employer paid
Voluntary additional Life Insurance option
Generous time off program
Mental health benefits
Wellness program
Discount program
Opportunities to grow into more senior roles
Training and onboarding support