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H
Operations Coordinator
HonorOperations Coordinator ensuring seamless care delivery at Honor's technology and service platform for aging adults. Managing real-time staffing coordination and urgent communication between clients, families, and Care Pros.
About the role
Key responsibilities & impact- Ensure timely and accurate caregiver scheduling to meet client needs and preferences
- Serve as the first point of contact for urgent client and family needs
- Execute operational tasks including check-ins, staffing activities, and managing inbound communications
- Address service delivery challenges with urgency and professionalism
- Accurately record client updates, staffing changes, and escalations
- Deliver critical updates to owners, clients, families, and Care Pros
Requirements
What you’ll need- 3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment
- Hands-on experience handling real-time scheduling, dispatch, or triage
- Demonstrated tech fluency, with comfort navigating multiple platforms (CRM, EMR, or workforce management tools)
- Strong written and verbal communication skills; skilled in de-escalation and empathy
- Reliable attendance and commitment to full participation in training and ongoing shifts
- Consistent tenure and accountability in previous roles — you take ownership and follow through
Benefits
Comp & perks- Health insurance
- 401K with up to a 4% match
- Medical, dental, and vision coverage including zero cost plans for employees
- Short Term Disability, Long Term Disability and Life Insurance fully employer paid
- Generous time off program
- Mental health benefits
- Wellness program
- Discount program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
schedulingdispatchtriagecustomer serviceoperations
Soft Skills
communicationde-escalationempathyownershipaccountability