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About the role
Key responsibilities & impact- Respond to a high-volume of Care Pro inquiries across the employee lifecycle.
- Manage HR Escalations & Issue Resolution from intake to resolution.
- Act as a key escalation point for employee relations concerns.
- Assist in resolving CP complaints and escalate complex issues as needed.
- Identify trends in CP concerns and flag opportunities for process improvements.
- Manage high-volume ticket processing (~100 tickets weekly).
- Ensure timely responses to HR inquiries via phone, email, and text.
- Collaborate cross-functionally with Payroll, Compliance, and Operations.
- Review and approve pending HRIS changes in Dayforce.
- Lead the full infection control cycle and oversee leave of absence requests.
- Manage employee status changes and necessary documentation.
- Coach market teams on best practices related to CP privacy.
- Present key trends and challenges to HR leadership.
Requirements
What you’ll need- 3+ years of professional experience (required)
- 2+ years of customer service experience
- 2+ years experience in HR
- Bachelor’s degree, HR certificate, or equivalent experience
- Outstanding communication and interpersonal skills
- Strong problem-solver with ability to work independently as well as part of a team
- Experience working in a high-growth company and the ability to adapt to ongoing change
- Exceptional attention to detail and ability to balance multiple assignments
- Excellent technical skills and ability to learn new systems quickly
- Knowledge of HR best practices, systems, and protocols
- Positive, can-do attitude, and professional telephone demeanor
- Willingness to work on weekends on a consistent weekly basis
- Flexibility to work at least one weekend day (required)
Benefits
Comp & perks- Medical, dental and vision coverage including a zero cost plan for employees.
- Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
- Generous time off program.
- Employee Assistance Program.
- Equity and 401K with up to a 4% match.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
HRISDayforceticket processingissue resolutionemployee relationsprocess improvementsinfection controlleave of absence managementcustomer serviceHR best practices
Soft Skills
communication skillsinterpersonal skillsproblem-solvingattention to detailteamworkadaptabilityflexibilityprofessional demeanorcoachingpresentation skills
Certifications
Bachelor's degreeHR certificate