Operations Coordinator

Honor

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $22 per hour

Job Level

Mid-LevelSenior

About the role

  • Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies.
  • Serve as the first point of contact for urgent client and family needs. Respond promptly to time-sensitive situations, providing clear updates and empathetic support.
  • Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies.
  • Address service delivery challenges with urgency and professionalism, ensuring the best experience for clients and Care Pros.
  • Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards.
  • Deliver critical updates to owners, clients, families, and Care Pros—tailoring messages by audience, tone, and communication preferences to ensure clarity and understanding.

Requirements

  • 3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment
  • Hands-on experience handling real-time scheduling, dispatch, or triage
  • Demonstrated tech fluency, with comfort navigating multiple platforms (CRM, EMR, or workforce management tools)
  • Strong written and verbal communication skills; skilled in de-escalation and empathy
  • Reliable attendance and commitment to full participation in training and ongoing shifts
  • Consistent tenure and accountability in previous roles — you take ownership and follow through.
Benefits
  • Honor offers equity and 401K with up to a 4% match.
  • Medical, dental and vision coverage including zero cost plans for employees.
  • Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
  • Generous time off program.
  • Mental health benefits.
  • Wellness program.
  • Discount program.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
schedulingdispatchtriagecustomer serviceoperationsdocumentationcheck-insstaffing activitiesescalation management
Soft skills
communicationempathyde-escalationprofessionalismownershipaccountabilityreliabilitytime management