Honoré Gaming

Customer Success Manager

• Manage the workflow, processes and coordination of the marketing team
• In collaboration with the Head of Marketing, define and deploy the multi-channel retention strategy
• Build and monitor KPIs: churn rate, LTV, reactivation rate, play frequency
• Ensure campaign consistency as the central point of contact for the Marketing team
• Oversee the design and sending of CRM campaigns
• Analyze player behavior and implement targeted re-engagement journeys

Lead CRM, Operations