Network Growth Specialist

HONK Technologies

Logistics Coordinator ensuring timely vehicle deliveries within HONK's operations. Focus on secondary services and logistics tasks, maintaining communication with customers and partners.

Posted 5/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $50,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Champion HONK's platform-quality story to current and prospective partners
Create high-quality, compliant, and robust service networks in targeted geographic zones
Own and protect our joint responsibility of compliance and service standards for our service providers
Drive network quality by rigorously monitoring and managing provider performance against key metrics
Handle a high volume of partner communication across email, phone, and chat
Proactively manage provider churn by diagnosing root causes and leading informed conversations to maintain high retention
Build strong relationships with partners while maintaining clear performance expectations
Warmly hand-hold new partners through their onboarding as needed
Negotiate competitive rate schedules that win the business
Advocate internally for changes that improve outcomes for partners and customers
Travel occasionally to industry events and meet partners in person

Requirements

What you’ll need

Experience in a high-volume, partner-facing operations, or account management role
Strong communication skills with the ability to be clear, direct, and professional across channels
Comfortable working with data to monitor performance and guide decisions
Proven ability to manage competing priorities in a fast-paced environment
Confidence in handling difficult conversations and driving toward resolution
Strong judgment and a high sense of ownership
Must provide a secluded, uninterrupted workspace where information will remain confidential
Must have access to an Internet connection with a minimum speed of 5 Mbps download/2.5 Mbps upload

Benefits

Comp & perks

The pay for this position is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience.
HONK is a total compensation company. Dependent on the position offered, bonuses and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

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Soft Skills

strong communication skillsrelationship buildingperformance managementproblem-solvingnegotiationjudgmentownershipconflict resolutiondata analysisprioritization