HONK Technologies

Client Success Manager

HONK Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $85,000 - $110,000 per year

About the role

  • Lead end-to-end onboarding for new clients, ensuring a seamless handoff from Sales through implementation. Coordinate with internal teams, provide training and documentation, and set expectations for ongoing support.
  • Develop and deliver engaging training to help customers confidently use HONK’s platform and services. Includes creating user-friendly documentation, FAQs, and virtual/in-person sessions.
  • Drive account growth by identifying cross-sell and upsell opportunities within your portfolio, aligned to each customer’s operational goals and product fit.
  • Facilitate regular working sessions with client contacts to provide hands-on support, address roadblocks, and share platform best practices.
  • Track and report on essential KPIs, including net revenue, utilization, conversion, and attachment rates. Leverage these data-driven insights to refine client success strategies and continuously elevate the customer experience.
  • Review support case trends and coordinate with Support and Engineering teams to implement scalable, long-term solutions.
  • Conduct strategic account reviews, analyzing implementation performance and offering forward-looking insights to increase platform value.
  • Provide white-glove support during high-stakes customer events (e.g., seasonal surges, major platform updates).
  • Manage escalations with the Engineering team, serving as the customer’s advocate and liaison.
  • Identify and share our most valuable use cases and user stories with our Engineering and Product teams to inform the product roadmap.

Requirements

  • 5+ years in Customer Success, Account Management, or Consulting within a SaaS environment; experience in automotive or roadside services is a plus.
  • Proven ability to de-escalate complex customer issues with empathy and urgency.
  • You demonstrate excellent communication skills and are equally comfortable presenting to individual contributor stakeholders and directors, and senior-level decision-makers.
  • Experience with tools such as Zendesk, Asana, or HubSpot is a plus, but not required.
  • Passion for solving complex business problems with tailored, scalable solutions.
  • Experience supporting critical workflows for large enterprise customers.
  • A proactive, consultative, and customer-first mindset with a commitment to long-term relationship building.
Benefits
  • Full range of medical benefits
  • Commission and other forms of compensation may be provided as part of a total compensation package
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementconsultingSaaSKPI trackingdata analysisproblem solvingtraining developmentdocumentation creationstrategic account reviews
Soft Skills
communicationempathyurgencyconsultative mindsetrelationship buildingproactive approachpresentation skillscollaborationcustomer advocacyproblem de-escalation