Senior Customer Experience Specialist, English & Polish

Honeywell

Honeywell customer experience specialist managing Polish customer orders, claims, and invoicing. Coordinating order-to-cash operations across supply chain, logistics, finance, and sales.

Posted 8/21/2026full-timeKatowice • 🇵🇱 PolandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in the Order-To-Cash process, including customer order management, dispute resolution, and process improvement. Proficient in utilizing CRM and ERP systems like SAP and Salesforce to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Order-To-Cash Process ManagementCRM/SAP ProficiencyCustomer Support ExperienceProcess Documentation SkillsFinancial Understanding of Order To Cash

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementProcess ImprovementData AnalysisFinancial AnalysisCustomer Relationship ManagementSAP User LevelIntermediate MS Office SkillsIncoterms KnowledgeTrade Compliance KnowledgeOperational Knowledge of SharePoint

Soft Skills

Excellent Communication SkillsCustomer OrientationTeam PlayerFlexibilitySolution-Oriented Attitude

Tools & Technologies

SAPSalesforceInContactSharePointCustomer Tools/Portals

Industry Keywords

Order-To-CashSupply Chain ManagementCustomer SupportProcess ComplianceOperational Training

Tech Stack

Tools & technologies

ERPSFDC

About the role

Key responsibilities & impact

Perform commercial and operational activities within the Order-To-Cash process
Validate and book customer orders and manage order changes
Respond to customer queries regarding product availability, stock, pricing, lead times, and minimum order quantities or values
Perform customer setup, amendments, and system updates
Enter and validate purchase orders within defined targets and quality standards
Resolve roadblocks such as price discrepancies, credit holds, and material exclusions
Schedule orders according to customer requirements and stock availability
Document and maintain order-entry processes for assigned customers
Interface with Customer Integrated Supply Chain, Logistics, Transportation, Finance, and Sales
Communicate proactively with customers about delays and backlog status
Manage backlog, blocked orders, incomplete orders, and invoices
Support revenue maximization, pull-ins, drop shipments, expedited requests, and period-end closure
Resolve customer disputes, returns, short shipments, physical complaints, and financial claims
Process performance rebates, special pricing, quotes, invoice corrections, and disputed invoices
Apply HOS methodology, quality standards, and process compliance
Identify process deviations and initiate process improvements
Participate in automation, standardization, data-update, and other process-improvement projects
Review documentation and gather customer requirements during sending-site shadowing and knowledge transfer
Participate in SAP, Salesforce, InContact, and other system implementations
Build professional relationships with counterparts and related functions
Act as delegate and escalation point for low-complexity cases
Support customer onboarding, operational training, knowledge-base development, and functional training materials
Engage with Customer Satisfaction detractors and contribute to action plans
Periodically review SOPs and coordinate improvements with relevant functions

Requirements

What you’ll need

High School Diploma required
Business fluent in written and spoken English
Additional European languages based on market destination
2+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience
Knowledge/experience with CRM/SAP and understanding CRM/ERP system business processes
Intermediate level of MS Office skills (Excel, Word, Outlook, PowerPoint)
Process documentation skills
User level for SAP, SFDC or similar ERP/CRM tools
Operational knowledge of SharePoint based tools
Experience with Customer tools/portals perceived as a plus
Incoterms and special Trade and Compliance knowledge
Financial understanding of the Order To Cash process including VAT, billing, proforma requirements, and credits
High level of customer orientation
Excellent written and spoken communication skills (phone, mail, email)
Ability to build relationships and networks in a virtual team environment
Strong team player with ability to take ownership and follow-through
Flexibility, intercultural sensitivity, adaptability to a quickly changing environment, and continuous improvement mindset
Solution-oriented, proactive “can do” attitude and ability to work under own initiative
Self-motivated, assertive communication skills, positive and result-oriented attitude
Well organized with good time management

Benefits

Comp & perks

State-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town
Fruits bowls and sports activities to support your health and well-being
Daily paid break - 30 mins and flexible working hours
3 + 2 hybrid work arrangement to support your work-life balance
Competitive Salary regularly increased based on your performance
Flexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)
Generali Insurance (Accident Insurance)
Referrals bonuses for all open jobs and recognition programs
Comprehensive induction, ongoing training and development to set you up for success
In-house and external learning platforms supporting development opportunities
Work experience opportunities to help you grow your career with us
Global employee networks to help you connect and grow
Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
Frequent Employee Engagement activities supporting inclusive and diverse work environment
Contribution to social benefits like x-mas benefit, holiday, engagement events from company social fund.