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Senior Customer Success Representative
HoneywellSenior Customer Success Representative managing Honeywell automation aftermarket relationships in Rio de Janeiro. Driving LATAM proposals, renewals, upsells, forecasts, and customer issue resolution.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in aftermarket sales and customer relationship management, with a strong focus on driving customer success and satisfaction. Proficient in developing proposals and managing the aftermarket sales process while ensuring compliance with company policies and HSE requirements.
Highest-signal resume keywords
Aftermarket Sales ExperienceCustomer Relationship ManagementEngineering Degree in Electrical, Mechanical, or Chemical EngineeringFluency in Portuguese, English, and SpanishTurbomachinery Control Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Aftermarket SalesCustomer OnboardingProposal DevelopmentSales ForecastingIssue ResolutionService ContractsEngineering ModificationsCRM ManagementCustomer ROI AnalysisLifecycle Management
Soft Skills
Customer Success FocusProactive Problem SolvingCollaborationCommunicationRelationship Building
Industry Keywords
LATAM MarketTurbomachineryHSE RequirementsCommissioningObsolescence ManagementField ServiceSoftware UpgradesCross-Functional TeamsSales QuotaCustomer Engagement
About the role
Key responsibilities & impact- Build and maintain strong customer relationships to ensure customer success and satisfaction
- Act as the main customer contact, addressing inquiries, concerns, and escalations
- Drive customer onboarding, adoption, and upsell opportunities with cross-functional teams
- Proactively propose solutions to existing customer issues
- Own the installed-base lifecycle from commissioning through end of life and advise customers on solutions, features, obsolescence, and migration paths
- Discuss service contracts and highlight customer ROI
- Develop LATAM aftermarket proposals covering spare parts, service contracts, software upgrades, field service visits, and engineering modifications
- Own the aftermarket sales process from generating interest through order booking
- Collaborate internally to deliver high-quality solutions, services, and timely issue resolution
- Meet or exceed the assigned annual sales quota operating plan
- Record customer engagement and relevant information in the CRM
- Produce accurate forecasts for the LATAM aftermarket business
- Follow company policy, code of conduct, and HSE requirements
- Travel across LATAM countries as required
Requirements
What you’ll need- 5 years of aftermarket sales experience or an engineering role in automation
- Engineering degree in Electrical, Mechanical, or Chemical Engineering
- Portuguese, English, and Spanish are required
- Located in Rio de Janeiro
- Reports to the Americas Sales Manager for CCC LOB
- Experience in turbomachinery control line of business valued
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Honeywell Website LinkedIn All Job Openings 10,000+ employees 💼 Consulting 🏥 Healthcare 📦 Logistics Consulting
- Healthcare
- Logistics Honeywell is a diversified multinational technology and manufacturing company that delivers hardware, software and services across aerospace, industrial and commercial markets. It provides aircraft systems and avionics, building and industrial automation, energy and sustainability solutions, safety and productivity tools, and enterprise software platforms (like Honeywell Forge) for operational optimization and OT cybersecurity. Honeywell serves customers in aerospace, manufacturing, utilities, healthcare, oil & gas, retail and logistics, and focuses on digital transformation, automation and energy transition. Senior Customer Success Representative Job not on LinkedIn 🔥 56 minutes ago 🏢🏡 Rio de Janeiro – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Build and maintain strong customer relationships to ensure customer success and satisfaction
- Act as the main customer contact, addressing inquiries, concerns, and escalations
- Drive customer onboarding, adoption, and upsell opportunities with cross-functional teams
- Proactively propose solutions to existing customer issues
- Own the installed-base lifecycle from commissioning through end of life and advise customers on solutions, features, obsolescence, and migration paths
- Discuss service contracts and highlight customer ROI
- Develop LATAM aftermarket proposals covering spare parts, service contracts, software upgrades, field service visits, and engineering modifications
- Own the aftermarket sales process from generating interest through order booking
- Collaborate internally to deliver high-quality solutions, services, and timely issue resolution
- Meet or exceed the assigned annual sales quota operating plan
- Record customer engagement and relevant information in the CRM
- Produce accurate forecasts for the LATAM aftermarket business
- Follow company policy, code of conduct, and HSE requirements
- Travel across LATAM countries as required 🎯 Requirements
- 5 years of aftermarket sales experience or an engineering role in automation
- Engineering degree in Electrical, Mechanical, or Chemical Engineering
- Portuguese, English, and Spanish are required
- Located in Rio de Janeiro
- Reports to the Americas Sales Manager for CCC LOB
- Experience in turbomachinery control line of business valued Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs CRM Strategy Manager 🕒 July 29 MRM 1 - 10 🏠 Real Estate 🛒 Retail Website LinkedIn All Job Openings CRM Strategy Manager at MRM Brasil focusing on strategic client relationships and measurable growth. Collaborating across teams to enhance customer experience and drive business objectives. 🏢🏡 Rio de Janeiro – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Analista de CRM I 🕒 July 28 Azzas 2154 | Fashion & Lifestyle Men 1001 - 5000 👗 Fashion 🛒 Retail 🛍️ eCommerce Website LinkedIn All Job Openings CRM Analyst supporting performance marketing channels like push app and email marketing at Azzas 2154 Fashion & Lifestyle. Collaborating with commercial teams and analyzing CRM performance metrics. 🏢🏡 Rio de Janeiro – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Business Strategy Consultant, CRM 🕒 July 7 Iconic 1 - 10 📣 Marketing 📱 Media Website LinkedIn All Job Openings Business strategy consultant at ICONIC focused on CRM process improvements and digital solutions. Collaborating with various departments to enhance customer engagement and drive business growth. 🏢🏡 Rio de Janeiro – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required CRM and Social Selling Analyst 🕒 July 3 Taco Taco 1 - 10 🍽️ Food & Beverage 🏨 Hospitality Website LinkedIn All Job Openings CRM Analyst operating platforms and building marketing campaigns for TACO, a clothing brand. Requires higher education in relevant fields and experience with CRM systems. 🏢🏡 Rio de Janeiro – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Senior CRM Analyst 🕒 June 12 Bagaggio 501 - 1000 📦 Logistics ✈️ Travel 🛒 Retail Website LinkedIn All Job Openings Senior CRM Analyst leading customer retention strategy and integrating e-commerce with retail at Bagaggio. Transforming customer data into revenue and measuring lifecycle initiatives. 🏢🏡 Rio de Janeiro – Hybrid ⏰ Full Time 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs