Field Service Engineer I

Honeywell

Field Service Engineer providing first-line technical support and troubleshooting with partners. Resolving configuration issues and maintaining security solutions with a focus on customer needs.

Posted 7/27/2026full-timePittsford • New York • 🇺🇸 United StatesJunior💰 $30 - $37 per hourWebsite

Tech Stack

Tools & technologies

SQLTCP/IP

About the role

Key responsibilities & impact

Provide first-line technical support to partners across phone and non-phone channels.
Resolve common product or configuration issues by following standard operating procedures.
Support ticket creators designing, implementing, configuring, operating, and maintaining security solutions.
Report to the Senior Tech Support Supervisor.

Requirements

What you’ll need

1 year minimum in related experience troubleshooting software or security equipment, in a contact call center or in-field on prem capacity.
High School Diploma/GED.
Understanding basic Networking Fundamentals.
TCP/IP Basics.
Basic Network Troubleshooting.
Database Fundamentals: Understanding the purpose of a database, what an SQL database engine is, and how it stores data.
Basic SQL or OS Administration.
Understanding the role of Access Control and Video in Security.
BA in Electronic/Electrical Engineering or Computer Engineering.

Benefits

Comp & perks

employer-subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays