Senior Field Service Supervisor

Honeywell

Senior Field Service Supervisor at Honeywell leading field service operations and ensuring customer satisfaction. Overseeing technician teams and optimizing service delivery in Ottawa, Ontario.

Posted 7/24/2026full-timeOttawa • 🇨🇦 CanadaSenior💰 CA$115,000 - CA$130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supervising field service technicians, optimizing resource utilization, and driving continuous improvement initiatives to enhance service delivery. Possesses strong technical guidance capabilities and a solid understanding of compliance with safety, quality, and regulatory requirements.

Highest-signal resume keywords

Field Service Team LeadershipService Operations ManagementContinuous Improvement InitiativesCustomer Relationship ManagementRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mechanical Systems KnowledgeBuilding AutomationHVAC SystemsSecurity SystemsFire Safety SystemsWorkforce ManagementSchedulingKPI MonitoringTechnical SupportPerformance Evaluation

Soft Skills

CoachingCollaborationProblem SolvingCommunicationStakeholder Relationship Management

Certifications & Qualifications

Post-Secondary Education in EngineeringPost-Secondary Education in BusinessSecret Level Clearance

Industry Keywords

Field ServiceMaintenanceTechnical ServiceOperational EfficiencyCustomer Service ObjectivesSafety ComplianceQuality StandardsFinancial ObjectivesContract ManagementLogistics Support

About the role

Key responsibilities & impact

Supervise and support field service technicians up to 20 direct reports to achieve operational and customer service objectives.
Plan and assign work to optimize resource utilization and meet service and project commitments.
Monitor service KPIs, productivity, backlog, and SLA performance.
Provide technical guidance and support for complex customer issues.
Drive continuous improvement initiatives to enhance service delivery and operational efficiency.
Collaborate with cross-functional teams to drive continuous improvement initiatives and maintain strong stakeholder relationships.
Build strong customer relationships and support issue resolution.
Coach, develop, and evaluate technician performance.
Ensure compliance with safety, quality, and regulatory requirements.
Achieve financial and operational objectives by targeting a zero-contract cancellation level, high margins, growth of the contract base, and driving additional billable work
Support operations and logistics of Honeywell’s Ottawa office.

Requirements

What you’ll need

Post-Secondary education in engineering, business, or a related field.
5+ years of experience in Mechanical, Building Automation, HVAC, Security or Fire industry.
2+ years of experience leading field service, maintenance, or technical service teams including knowledge of service operations, scheduling, and workforce management.
Able to obtain Secret Level Clearance with the Government of Canada
Must be able to travel up to 25% of the time in the National Capital Region.
Valid G Driver’s license required

Benefits

Comp & perks

Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights Code
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, care or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here.