Senior Director, ARR Transformation, Customer Success

Honeywell

Lead the transformation of Honeywell's software business to a subscription model. Accountable for ARR growth and customer success innovations in a global setting.

Posted 7/24/2026full-timeCalgary • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading software transformation initiatives towards subscription models, focusing on customer success, retention, and revenue growth. Possesses strong strategic planning and commercial acumen to drive operational outcomes and enhance customer relationships.

Highest-signal resume keywords

SaaS ExpertiseCustomer Success LeadershipSubscription Pricing DevelopmentDigital Transformation ExperienceGlobal Business Transformation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software MonetizationRecurring Revenue ExpertiseOperational Intelligence SolutionsAI-Enabled Software ProductsAnalytics-Driven ServicesAsset Performance ManagementChange ManagementLean/Six SigmaProduct ManagementStrategic Planning

Soft Skills

Executive LeadershipInfluencing Without AuthorityPeople Management

Tools & Technologies

Digital PrimeIIoTTelemetry

Certifications & Qualifications

Customer Success CertificationChange Management CertificationDigital Transformation Certification

Industry Keywords

Oil and GasManufacturingMiningIndustrial Software

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Lead Process Automation’s Software transformation from a traditional software and project business into a subscription-led, customer value enterprise.
Own the strategy, commercialization, and execution required to transform the global software installed base into a connected ecosystem that continuously delivers measurable customer outcomes through software, data, and services.
Accountable for accelerating Annual Recurring Revenue (ARR) growth by converting perpetual customers to subscription models, connecting customer operations through Digital Prime, and building a world-class Customer Success organization that maximizes adoption, retention, expansion, and lifetime value.
Redefine the relationship between Honeywell and its customers—from selling software once to delivering operational outcomes throughout the asset lifecycle.

Requirements

What you’ll need

15+ years of transferrable industry experience (Oil and Gas, Manufacturing, Mining and Industrial Software)
Prior people leadership/management experience
Led transformation from perpetual/license-based business to subscription/ARR model.
Strong SaaS, software monetization, and recurring revenue expertise.
Experience building and scaling Customer Success organizations.
Proven success driving customer retention, renewals, and expansion revenue.
Experience developing subscription pricing, packaging, and commercial models.
Strong executive leadership and ability to influence across functions without direct authority.
Experience leading large-scale global business transformation initiatives.
Strong commercial, financial, and strategic planning skills.
Experience with Digital Transformation, IIoT, connected assets, and telemetry.
Knowledge of asset performance management, cybersecurity, and operational intelligence solutions.
Background in AI-enabled software products and analytics-driven services.
Product Management or Software Portfolio leadership experience.
Global enterprise leadership experience.
MBA or advanced business degree.
Certifications in Customer Success, Change Management, Digital Transformation, or Lean/Six Sigma.

Benefits

Comp & perks

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.
This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.