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About the role
Key responsibilities & impact- Lead the onboarding process for key enterprise mobility customers, ensuring that they are equipped and trained to leverage the full capabilities of our solutions.
- Build and maintain strong relationships with key stakeholders within key accounts, ensuring ongoing engagement and satisfaction.
- Serve as the primary point of contact for escalated issues, coordinating with internal teams to address and resolve customer concerns promptly.
- Conduct regular business reviews with customers to assess satisfaction, usage, and alignment with goals, providing actionable recommendations for optimization.
- Advocate for customer needs within the organization, working closely with product development and marketing to ensure that customer feedback informs product enhancements.
- Develop and deliver training and resources to customers, enabling them to maximize their investment and enhance their operational efficiency.
- Collaborate with sales, support, and product teams to align customer success initiatives with broader company objectives.
Requirements
What you’ll need- Bachelor’s degree in Business, Information Technology, or a related field;
- Proven experience (5+ years) in customer success management, account management, or a related role, particularly with enterprise customers in the mobility sector.
- Strong understanding of enterprise mobility solutions and key account management best practices.
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels of an organization.
- Strong analytical and problem-solving skills, with a customer-focused mindset.
- Proficient in CRM tools (e.g., Salesforce) and customer success management platforms (e.g., Gainsight).
- Ability to manage multiple key accounts and prioritize tasks effectively in a dynamic environment.
Benefits
Comp & perks- employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Success ManagementAccount ManagementEnterprise Mobility SolutionsAnalytical SkillsProblem-Solving
Soft Skills
Excellent CommunicationInterpersonal SkillsRelationship BuildingCustomer-Focused Mindset