Customer Experience Professional

Honeywell

Customer Experience Professional at Honeywell enhancing customer satisfaction and driving loyalty through exceptional service. Collaborating with teams to identify customer needs and resolve issues in a hybrid role based in Muncie, IN.

Posted 6/15/2026full-timeMuncie • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service and support to ensure customer satisfaction
Identify customer needs and proactively address them to enhance the customer experience
Resolve customer issues and complaints in a timely and effective manner
Collaborate with cross-functional teams to improve processes and systems that impact the customer experience
Collect and analyze customer feedback to identify trends and areas for improvement
Develop and maintain strong relationships with key customers and stakeholders

Requirements

What you’ll need

1-year minimum customer assistance experience in a fast-paced environment, including multichannel customer support (calls, email, chat).
1-year minimum experience using CRM systems and customer service software.
1-year minimum experience using Microsoft Office Suite.
High school diploma or equivalent
Experience in customer experience management or a similar role
Strong problem-solving and decision-making skills
Excellent communication and interpersonal skills
Strong attention to detail and organizational skills
Bachelor's degree in Business Administration, Marketing, or a related field

Benefits

Comp & perks

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.
This package includes employer subsidized Medical, Dental, Vision, and Life Insurance;
Short-Term and Long-Term Disability;
401(k) match,
Flexible Spending Accounts,
Health Savings Accounts,
EAP,
Educational Assistance;
Parental Leave,
Paid Time Off (for vacation, personal business, sick time, and parental leave),
12 Paid Holidays.
For more information visit: Benefits at Honeywell

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer assistancemultichannel customer supportCRM systemscustomer service softwareMicrosoft Office Suitecustomer experience management

Soft Skills

problem-solvingdecision-makingcommunicationinterpersonal skillsattention to detailorganizational skills

Certifications

high school diplomaBachelor's degree in Business AdministrationBachelor's degree in Marketing