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Customer Success Rep II – Life Sciences
HoneywellCustomer Success Rep II at Honeywell responsible for strengthening customer relationships and ensuring satisfaction in Life Sciences. Remote role with approximately 25% travel across UK, Ireland and Northern Europe.
About the role
Key responsibilities & impact- Build strong customer relationships through regular check‑ins, strategic reviews, and proactive engagement.
- Develop Customer Success Plans that drive adoption, measurable value, and regulatory‑aligned outcomes.
- Monitor customer health, usage trends, and risks while maintaining accurate CRM records and renewal forecasts.
- Lead the full renewal cycle, presenting ROI and identifying upsell or expansion opportunities.
- Act as the customer advocate by gathering feedback, influencing product improvements, and coordinating cross‑functional support.
- Manage inquiries, escalations, and onboarding to ensure smooth adoption and high customer satisfaction.
Requirements
What you’ll need- Strong experience in Customer Success and SaaS, with a Bachelor's degree in Biology, Healthcare, Marketing, or a related field preferred.
- Strong preference for experience within Life Science industry.
- Proven track record of building and maintaining strong customer relationships.
- Strong problem-solving and negotiation abilities.
- Experience working with Salesforce and customer success tools (Gainsight)
Benefits
Comp & perks- A culture that fosters inclusion, diversity, and innovation in an international work environment
- Market specific training and ongoing personal development.
- Experienced leaders to support your professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer SuccessSaaSCRMCustomer Success PlansROI presentationUpsellingOnboardingCustomer health monitoringUsage trends analysisRenewal forecasting
Soft Skills
Customer relationship buildingProblem-solvingNegotiationProactive engagementCross-functional coordinationCustomer advocacyFeedback gatheringStrategic reviewRisk managementCustomer satisfaction