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Senior Field Service Technician
HoneywellSenior Field Service Technician responsible for customer support and technical solutions in the Process Measurement & Control business unit. Located in Brossard, Quebec, Canada, ensuring customer satisfaction and technical competency.
About the role
Key responsibilities & impact- Strong continuous improvement mindset and demonstrated leadership
- Excellent knowledge of hand tools relevant to this work and their proper use, including a digital multimeter
- Ability to diagnose hardware and software issues and resolve them to restore system functionality
- Provide direct support to internal and external customers
- Act as a liaison between field service and technical support & engineering
- Write detailed, accurate and timely analysis reports
- Provide technical support to address customer concerns
- Prepare quotations and manage customer files
- Schedule and coordinate service appointments
- Strong ability to manage demanding projects to ensure customer satisfaction
- Collaborate with multiple disciplines and stakeholders
- Highly motivated, organized, and able to work independently
- Collaborative attitude and team player spirit
Requirements
What you’ll need- Minimum of 2 years of field service experience or in a similar role
- Valid driver's license (Class 5)
- Must speak French and have functional English
Benefits
Comp & perks- Requirements
- Minimum of 2 years of field service experience or in a similar role
- Valid driver's license (Class 5)
- Must speak French and have functional English
- Assets
- Significant experience applying best practices in customer service and product support
- Postsecondary diploma in electrical, electromechanical, instrumentation and control engineering, or software engineering
- Autonomy and ability to manage multiple customers and commitments
- Experience in the industrial sector (preferred)
- Strong interpersonal skills and excellent communication abilities
- Strong continuous improvement mindset and demonstrated leadership
- Experience with Salesforce.com, SharePoint, SAP, Excel
- Excellent organizational skills
- Ability to train others
- Ability to motivate a team
- Proficiency with Microsoft Office suite (Excel, Word, SharePoint and PowerPoint)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
diagnosing hardware issuesdiagnosing software issuesusing hand toolsusing digital multimeter
Soft Skills
continuous improvement mindsetleadershipcustomer supportproject managementcollaborationorganizationindependenceteam player
Certifications
valid driver's license (Class 5)