Hospitality Technical Support Agent

Honeywell

Technical Support Agent providing technical support for hospitality products at Honeywell. Troubleshooting issues and assisting customers through phone and email communication.

Posted 5/15/2026full-timeSalem • Oregon • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide technical support via phone and email.
Troubleshoot hardware, software, and system-level issues for hospitality products
Assist customers and administrators with product operation and configuration
Read and interpret wiring diagrams, including AC/DC conversion and grounding
De-escalate customer concerns with professionalism and empathy
Accurately document cases, determine resolution, and process replacement orders
Meet call quality, productivity, and customer satisfaction goals
Learn and support new technologies as products evolve

Requirements

What you’ll need

1 or more years of experience in Technical Support, Help Desk, or Call Center environments
1 or more years of experience with IP networking concepts and strong PC skills (Windows 7–11; DOS/XP familiarity a plus)
Ability to clearly explain technical concepts to non-technical users
Typing speed of 35 WPM or higher
Strong listening, documentation, and problem-solving skills
Willingness to work flexible shifts, including evenings or weekends as needed
Experience setting up or supporting hardware and software systems
Background supporting hospitality, access control, or electronic security products.

Benefits

Comp & perks

In addition to a performance-driven salary, cutting-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package.
This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance;
Short-Term and Long-Term Disability;
401(k) match,
Flexible Spending Accounts,
Health Savings Accounts,
EAP, and Educational Assistance;
Parental Leave,
Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootinghardware supportsoftware supportsystem-level issuesIP networking conceptsWindows 7Windows 8Windows 10Windows 11

Soft Skills

professionalismempathydocumentationproblem-solvinglisteningcommunicationcustomer satisfactionflexibilityde-escalationexplanation of technical concepts