Senior CX Program Management Professional

Honeywell

Lead Customer Success Representative ensuring customer satisfaction with Honeywell products. Build relationships and collaborate across teams for successful customer onboarding and retention initiatives.

Posted 5/15/2026full-timeSalem • Oregon • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services.
Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations.
Collaborate with cross-functional teams to ensure seamless customer onboarding, implementation, and adoption.
Proactively identify opportunities to upsell and expand customer accounts.
Analyze customer data and provide insights to drive customer success and retention.
Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.
Work closely with marketing, sales, product development, and other departments to deliver a seamless and exceptional customer experience.
Analyze customer feedback and data to identify areas for improvement and drive continuous improvement efforts.
Stay updated with industry trends and best practices in customer experience management.
Collaborate with senior leadership to develop and execute the customer experience vision and strategy.
Provide regular updates and reports on program performance and key metrics to senior management.

Requirements

What you’ll need

Minimum of 6 years of experience in customer success or account management.
Bachelor's degree in Business Administration, Marketing, or a related field.
Proven track record of building and maintaining strong customer relationships.
Strong problem-solving and negotiation abilities.
Experience working with CRM software and customer success tools.
Passion for customer success and satisfaction.
Strong leadership and mentoring skills.
Proactive and results-oriented mindset.
Continuous learning and adaptability.

Benefits

Comp & perks

Benefits – Medical, Vision, Dental, Mental Health
Paid Vacation
401k Plan/Retirement Benefits (as per regional policy)
Career Growth
Professional Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successaccount managementdata analysiscustomer onboardingcustomer retentionprogram developmentcustomer experience managementcustomer feedback analysisupsellingnegotiation

Soft Skills

relationship buildingproblem-solvingleadershipmentoringproactive mindsetresults-orientedadaptabilitycommunicationcollaborationcustomer-centric