Senior Customer Engagement Specialist

Honeywell

Senior Customer Engagement Specialist leading engagement strategies at Honeywell's Customer Experience Center in Washington, DC. Collaborating with teams to enhance brand visibility and customer satisfaction.

Posted 5/13/2026full-timeWashington • District of Columbia, Washington • 🇺🇸 United StatesSenior💰 $85,600 - $107,000 per yearWebsite

About the role

Key responsibilities & impact

Act as a CXC ambassador, delivering a world-class experience for guests through exceptional service and engagement.
Lead CXC tours with technical subject matter experts, ensuring that our key messaging and unique value propositions are communicated effectively and professionally.
Forge and maintain relationships with cross-functional teams to stay updated on audience profiles, historical customer interactions, and industry-specific trends and drivers.
Apply innovation and creativity to create compelling presentations and demos tailored to various audience segments, aimed at maximizing engagement.
Develop and execute content updates to reflect newly launched Honeywell products and services, ensuring that our presentations remain current and relevant.
Proactively market the CXC, compiling quarterly and annual reports to demonstrate the center's operational effectiveness.
Analyze markets and monitor competitor activities, leveraging customer insights to identify growth opportunities.
Oversee daily operations and logistics, including scheduling customer visits and managing all aspects of tours and presentations at the CXC.
Effectively manage project budgets, timelines, and resources, ensuring optimal outcomes.
Ensure technical maintenance and upgrades of the center are conducted as needed to maintain a state-of-the-art experience.

Requirements

What you’ll need

3 - 5 years of experience in a customer-facing role within sales or marketing.
Proven expertise in developing and implementing successful marketing strategies that drive engagement and results.
Excellent communication and presentation skills.
The ability to thrive in fast-paced, dynamic environments.
Bachelor’s degree in business marketing or related field
Proficiency with communication tools and software such as Microsoft Office Suite
Sales/Marketing, Tour Guide experience
Experience with training programs for professionals

Benefits

Comp & perks

employer subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

marketing strategiespresentation developmentcontent updatesproject managementbudget managementcustomer insights analysistour guidingtraining program development

Soft Skills

communication skillspresentation skillsrelationship buildinginnovationcreativityadaptabilityengagementteam collaboration

Certifications

Bachelor’s degree in business marketing