Customer Support Lead

Honeywell

Customer Support Lead managing a team of Energy Advisors at Honeywell. Overseeing operations and ensuring customer satisfaction in the Honolulu office.

Posted 5/2/2026full-timeHonolulu • Hawaii • 🇺🇸 United StatesSenior💰 $72,100 - $90,050 per yearWebsite

About the role

Key responsibilities & impact

Lead and support a team of 2 Energy Advisors
Coordinate schedules and deliver status reports
Manage all day-to-day operations in the call center
Implement, coordinate, and support operational aspects of ongoing Customer & Product Support projects
Serve as a liaison between project operations, planning, project team, and line management
Assess project issues and develop resolutions to meet productivity, quality, and customer satisfaction goals
Develop new mechanisms for monitoring project progress for intervention and problem solving with project managers, line managers, and clients

Requirements

What you’ll need

3-5 years of Customer Service Leadership experience. Business, Project Management, Communications or related.
Minimum 2 years' experience supervising onsite staff with metric driven operations and understanding of KPI’s, preferably in a customer service setting.
Prior Call Center Experience
A proficient understanding of the principles and best practices in customer service.
Excellent team and communication skills
Proficiency with MS Office including Word, Power Point, with an emphasis on Excel.
Must be versatile and able to manage multiple projects simultaneously, working across various teams and stakeholders.
An ability to take initiative and work with limited direction.
An ability to influence across a broader organization.
Ability to engage external clients with a high degree of professionalism.
Comfortable in leading internal and client-facing discussions and meetings
Prior engagement with trades or manufacturer relationships.

Benefits

Comp & perks

employer-subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Service LeadershipProject ManagementKPI understandingCall Center OperationsMetric driven operationsProblem solvingMonitoring project progress

Soft Skills

Team skillsCommunication skillsVersatilityInitiativeInfluencing skillsProfessionalismLeadership