Bilingual Coordinator – Service Support

Honeywell

Bilingual Coordinator providing administrative support for Honeywell's building automation team. Managing logistics and communications between technicians and clients in a hybrid work environment.

Posted 4/25/2026full-timeSte-Foy • 🇨🇦 CanadaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Interact daily and directly with technicians to coordinate needs related to vehicles, phones, uniforms and training materials.
Support the field service supervisor in coordinating billing requirements according to client needs, and ensure information is updated in a centralized system for the branch(es).
Order supplies, tools and equipment required for technicians and other employees as needed.
Maintain a solid understanding of health and safety procedures and, under management direction, coordinate mandatory and safety-related training for technicians.
Handle all aspects of incoming phone calls (clients, suppliers, technicians) while multitasking.
Manage onboarding and offboarding of employees, including completion of required checklists (P-cards, access cards, company ID cards, etc.).
Recover company-owned equipment and resources when employees leave and ensure items are routed appropriately.
Coordinate fleet management activities, including tracking employee reports, vehicle disposition, and understanding requirements for vehicle requests and returns.
Collaborate with the central team to ensure company permits and documentation are kept up to date.
Assist clients with purchase order processing, billing dispute resolution, surveys and use of online portals.
Use computer systems daily such as SMS, Titan, SharePoint and the SAP environment.
Manage weekly payroll: review technicians’ timesheets, correct missing hours and overtime, and resolve system issues (SMS, SAP, PeopleSoft and eCharge).
Process TRAP requests related to labour and/or materials.
Create vendors (direct) — this responsibility is expected to be phased out following automation of the process by the procurement team.
Manage supplier invoices at status 90 on a weekly basis.

Requirements

What you’ll need

Minimum of five (5) years of relevant experience in an administrative support or administrative coordination role.
High School Diploma (HSD) completed.
Bilingualism required: excellent oral and written proficiency in French and English.
Completed post-secondary diploma in an administrative or technical field.
Strong experience with the Microsoft Office suite.
Ability to build strong internal business relationships and meet commitments.
Relevant knowledge of HVAC, building automation, fire protection and life safety systems.
Strong commercial/business acumen.
Excellent interpersonal skills and solid oral and written communication skills.
Ability to manage multiple priorities simultaneously.
Self-motivated and able to work with minimal supervision.
Excellent daily planning and organizational skills.
Strong customer-focused approach, demonstrating success through a Voice of the Customer mindset.
High self-awareness, recognizing the impact of one’s approaches and behaviours on colleagues, clients and internal/external partners.
Ability to work within a remote team and provide support to colleagues as needed.

Benefits

Comp & perks

Benefits — medical, vision, dental, mental health coverage
Paid vacation
Retirement plan (per regional policies)
Opportunities for career advancement
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

administrative supportadministrative coordinationpayroll managementpurchase order processingbilling dispute resolutiontimesheet reviewlabour/materials processingvendor managementfleet managementsupply ordering

Soft Skills

bilingualisminterpersonal skillscommunication skillsorganizational skillscustomer-focused approachself-motivatedability to multitaskrelationship buildingcommitment to deadlineshigh self-awareness

Certifications

High School Diplomapost-secondary diploma in administrative or technical field