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About the role
Key responsibilities & impact- Lead and manage the field service team to deliver exceptional service and support to customers.
- Develop and implement strategies to improve field service processes and operational efficiency.
- Collaborate with cross-functional teams to ensure alignment of service delivery with business objectives.
- Analyze field service metrics and implement continuous improvement initiatives.
- Manage escalations and ensure timely resolution of customer issues in the field.
- Optimize resource allocation and scheduling to maximize service effectiveness.
Requirements
What you’ll need- Proven experience in field service management or a similar leadership role.
- Strong leadership and people management skills.
- Experience in driving operational excellence and process improvements in field service operations.
- Ability to manage customer relationships and resolve escalations effectively.
- Knowledge of field service management tools and technologies.
- Bachelor's degree in Engineering, Business Administration, or related field.
Benefits
Comp & perks- The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
- A culture that fosters inclusion, diversity and innovation.
- Market specific training and on-going personal development.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
field service managementoperational excellenceprocess improvementsresource allocationscheduling
Soft Skills
leadershippeople managementcustomer relationship managementproblem resolution
Certifications
Bachelor's degree in EngineeringBachelor's degree in Business Administration