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About the role
Key responsibilities & impact- Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
- Serve as a product, company and industry ambassador, keen on educating customers on the capabilities of our solutions.
- Create an optimized & data-led model of the customer journey (plan for every customer), then make sure all internal stakeholders are aligned.
- Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies.
- Conduct weekly, quarterly and annual customer business reviews to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout customer life cycle.
- Provide insight and relay the voice of customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
Requirements
What you’ll need- Relevant experience in Aftermarket Services.
- Degree in IT/engineering
- MBA or postgraduate qualifications in a related discipline are desirable.
- Customer Industry business driver knowledge that enables customer value discussions in our major industries of Oil Refining, O&G, LNG, Chemicals and Mining/Mineral Processing
- Good understanding of regional customers - culture and dynamics.
- Ability to influence by leadership.
- Excellent customer interaction skills – the ability to interact with customers, manage their expectations and build long term relationships.
Benefits
Comp & perks- Health insurance
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer journey modelingrisk managementupsell strategiescross-sell strategiesdata analysis
Soft Skills
relationship buildingcommunicationinfluenceleadershipcustomer interaction
Certifications
degree in ITdegree in engineeringMBApostgraduate qualifications