Software Support Specialist

Honeywell

. **KEY RESPONSIBILITIES** . - * Technical customer support via web portal, phone, and email . - * Diagnose complex software, hardware, and firmware problems or configuration issues . - * Answer customer technical qu

Posted 4/21/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

MS SQL ServerOraclePythonSQL

About the role

Key responsibilities & impact

**KEY RESPONSIBILITIES**
- * Technical customer support via web portal, phone, and email
- * Diagnose complex software, hardware, and firmware problems or configuration issues
- * Answer customer technical questions regarding electric meter operation, configuration, and firmware programming
- * Work with Engineering to seek out problems, drive solutions, and improvements back into products
- * Document common solutions, procedures, tips, and tricks in Knowledge Base articles

Requirements

What you’ll need

**YOU MUST HAVE**
- * Bachelor’s degree in engineering, Computer Science, Information Systems, or equivalent experience
- * Three years of technical software or application support.
**WE VALUE**
- * Proven successful track record in technical customer support
- * Experience working with solutions involving software is highly preferred
- * Experience with electricity, gas, water metering and/or electric utilities a plus
- * Strong Windows networking experience
- * Excellent problem-solving and analytical abilities
- * Excellent written and oral communication
- * Ability and interest to learn new software quickly
- * Excellent team player; self-starter with the ability to work unsupervised
- * Ability to plan and maintain schedules
- * Accustomed to working in an environment driven by high standards for service and system delivery
- * Excellent customer communications and customer service skills
- * Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions
- * Broad technical depth in integration and operation of complex systems
- * Experience in business process definition and design to meet overall business objectives
- * Understanding of programming logic and the ability to troubleshoot scripts by following code mainly Python, and using SQL queries
- * Experience with Oracle databases or Microsoft SQL Server
- * Highly adaptable in a dynamic work environment and changing environments
- * Experience with Python, Powershell or similar languages to develop or customize scripts
- * Someone that is bilingual in Spanish

Benefits

Comp & perks

employer subsidized Medical, Dental, Vision, and Life Insurance
Short-Term and Long-Term Disability
401(k) match
Flexible Spending Accounts
Health Savings Accounts
EAP
Educational Assistance
Parental Leave
Paid Time Off (for vacation, personal business, sick time, and parental leave)
12 Paid Holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supportsoftware supportfirmware programmingproblem-solvinganalytical abilitiesprogramming logictroubleshootingPythonSQLPowershell

Soft Skills

excellent communicationteam playerself-starterability to learn quicklyplanning and schedulingcustomer servicegood judgmentadaptabilityproblem-solvinganalytical thinking

Certifications

Bachelor’s degree in engineeringBachelor’s degree in Computer ScienceBachelor’s degree in Information Systems