IT Director, EUC
Honeywell
full-time
Posted on:
Location Type: Hybrid
Location: Charlotte • North Carolina • United States
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Job Level
Tech Stack
About the role
- Own and lead the End User Computing service end‑to‑end, including strategy, delivery, operational outcomes, and long‑term evolution.
- Define and implement the organizational structure, roles, and capabilities required to deliver EUC services at enterprise scale.
- Establish and drive the technical vision and roadmap for endpoint management, provisioning, compliance, and lifecycle management.
- Provide strong technical and architectural leadership to ensure endpoint solutions are secure, scalable, standardized, and aligned with enterprise strategy.
- Effectively prioritize initiatives and investments, balancing service stability, modernization, and business demand.
- Partner closely across the Digital Employee Experience organization (EUC, Collaboration, VDI, User Insights) and with cybersecurity, network, compute, hosting, identity, and enterprise architecture teams to ensure cohesive, end‑to‑end solutions.
- Establish clear service governance, performance metrics, and accountability models to drive continuous improvement.
- Act as the senior escalation and decision authority for high‑impact EUC issues, risks, and trade‑offs.
Requirements
- Bachelor’s degree in information technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 12+ years of experience in enterprise IT, with deep focus on End User Computing, endpoint management, or digital workplace services.
- 5+ years of experience leading technical teams or services with accountability for strategy, execution, and outcomes.
- Strong technical background in modern endpoint management, including device lifecycle, provisioning, compliance, and security.
- Demonstrated experience designing and scaling teams, including role definition, capability development, and talent growth.
- Experience leading service evolution or organizational change, including changes to scope, responsibilities, or operating models.
- Ability to operate independently, make decisions under ambiguity, and influence across organizational boundaries.
- Strong understanding of security, compliance, and risk management in enterprise endpoint environments.
- Experience working within IT service management frameworks while evolving services toward more product‑centric or platform‑centric models.
- **WE VALUE**
- Experience with complementary EUC platforms such as Tanium, JAMF, SCCM, Patch My PC, or equivalent enterprise tools.
- Prior ownership of a global or regional EUC service, platform, or domain.
- Strong ability to balance architecture, engineering, and operational realities in regulated enterprise environments.
- Excellent written and verbal communication skills, including the ability to clearly articulate technical and architectural decisions to senior leadership and executive stakeholders.
- Relevant certifications in Microsoft Endpoint, Security, Architecture, or equivalent industry credentials.
- Demonstrated ability to mentor, develop, and elevate engineers, architects, and analysts, contributing to sustained capability growth within teams.
- A continuous learning mindset with strong awareness of emerging trends in endpoint management, digital employee experience, security, and workplace technology.
- Proven ability to successfully deliver outcomes in complex, ambiguous situations with minimal guidance or supervision.
- Creative and collaborative problem‑solving capability, with the ability to engage diverse stakeholders to reach practical, high‑quality solutions.
- Ability to set and communicate clear, measurable expectations, ensuring alignment on scope, deliverables, and timelines.
- Consistently makes timely, well‑reasoned decisions in the face of complexity, balancing structured analysis with decisive action.
- Strong ability to partner effectively across IT teams, suppliers, and business stakeholders on cross‑functional initiatives and service improvements.
- Demonstrated skill in analyzing complex problems and breaking them down into logical, actionable components.
- Self‑motivated leader with a strong bias for action and accountability for outcomes.
- Ability to act as a change agent, promoting positive change and continuous improvement while driving efficiency, modernization, and service maturity across the organization.
Benefits
- Travel Approximately 15%
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
endpoint managementdevice lifecycleprovisioningcompliancesecurityIT service managementorganizational changeservice evolutionarchitectureengineering
Soft Skills
leadershipcommunicationproblem-solvingdecision-makinginfluencementoringcollaborationindependenceanalytical skillschange agent
Certifications
Microsoft EndpointSecurityArchitecture