Honeywell

Principal Customer Success Manager

Honeywell

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $134,000 - $198,000 per year

Job Level

Lead

About the role

  • Develop and execute medium- to long-term customer success relationships
  • Drive adoption of CLSS offerings with ESD/SMB customers.
  • Build and nurture strategic partnerships with key companies.
  • Work with offering leaders in developing impactful products as well as resolving defects
  • Identify and implement strategies for increasing share of demand (GTM, pricing, tech support, customer service).
  • Challenge commercial and offering teams on portfolio direction and business models.
  • Influence go-to-market decisions and discover new funding models for growth.
  • Contribute to strategic planning (STRAP, AOP) with portfolio and commercial leaders.

Requirements

  • Bachelor's degree or successful career progression in operations over minimum of 10 years
  • Deep understanding of ESD operations (installation, compliance, scheduling) and facility owner responsibilities.
  • Experience building customer success strategies and driving software adoption.
  • Familiarity with recurring revenue business models and channel GTM for new technologies.
  • Strong business and sales acumen, including budgeting and technology integration.
  • Experience in mapping products for ESD/Facility operations and developing M&A strategies.
  • Demonstrated ability to drive cultural change in sales and customer success teams.
  • Minimum 10 years’ experience in large, matrixed organizations with a proven track record of innovation and results.
  • Critical thinker with disciplined problem-solving skills.
  • Willing to advocate passionately for strategic initiatives.
  • Effective risk manager, confident in decision-making amid uncertainty.
  • Capable of becoming a recognized thought leader in the industry.
  • Excellent communication, persuasion, and influencing skills.
  • Recognized as a self-starter, motivator, and charismatic leader.
  • High integrity, ethics, and commitment to diversity and inclusion.
  • Relevant domain experience in Honeywell’s Fire markets (Buildings, Healthcare, Critical Environment, Hospitality) is a plus.
  • Knowledge of software marketplace development is a plus.
Benefits
  • employer subsidized Medical, Dental, Vision, and Life Insurance
  • Short-Term and Long-Term Disability
  • 401(k) match
  • Flexible Spending Accounts
  • Health Savings Accounts
  • EAP
  • Educational Assistance
  • Parental Leave
  • Paid Time Off (for vacation, personal business, sick time, and parental leave)
  • 12 Paid Holidays
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer success strategiessoftware adoptionrecurring revenue business modelschannel go-to-marketbudgetingtechnology integrationmapping products for ESD operationsM&A strategiesstrategic planningdefect resolution
Soft Skills
critical thinkingproblem-solvingadvocacy for strategic initiativesrisk managementdecision-makingcommunication skillspersuasion skillsinfluencing skillsself-starterleadership
Certifications
Bachelor's degree