Honeywell

Application/Sys Sales Engineer I

Honeywell

full-time

Posted on:

Location Type: Hybrid

Location: Duluth • United States

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Tech Stack

Linux

About the role

  • Provide expert technical support (configuration, troubleshooting, etc.) to customers
  • Resolve complex technical issues including both e-mails and support calls
  • Provide in-depth technical support to customers via phone, email, and on-site visits
  • Collaborate with cross-functional teams to develop and implement technical support remedies
  • Participate in technical reviews and provide feedback to offering and engineering teams
  • Work closely with cross-functional teams to ensure project goals are met
  • Provide ongoing support and maintenance for existing alerting systems
  • Act as the "voice of the customer" by gathering feedback and insights to provide to the product development team for improvements and new features
  • Create and maintain technical documentation for software applications and system configurations
  • Propose innovative solutions to enhance the efficiency and effectiveness of fire station alerting systems

Requirements

  • 3 or more years of troubleshooting experience to diagnose and resolve issues with Linux servers and services
  • 3 or more years of customer/technical support experience
  • Be on a rotating on-call schedule
  • Extensive network troubleshooting
  • Experience with complex customer configurations (radio, network, application, and apps).
  • Knowledge of software testing and debugging techniques
  • USDD Offerings Experience
  • Strong written and verbal communication skills.
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
Linuxnetwork troubleshootingsoftware testingdebugging techniquestechnical supportconfigurationtroubleshootingalerting systemscustomer configurationstechnical documentation
Soft Skills
communicationcollaborationproblem-solvingcustomer feedbackinnovationteamworkattention to detailadaptabilitycustomer serviceproject management