Senior IT Customer Support Specialist
Honeywell
full-time
Posted on:
Location Type: Hybrid
Location: Shreveport • Louisiana • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Play a pivotal role in providing world-class customer service and technical support
- Responsible for resolving complex technical issues, leading a high-performing support team
- Driving customer satisfaction and contributing to our commitment to customer success
- Report directly to our Sr. IT Customer Support Supervisor
- Work out of our Shreveport or Baton Rouge, LA location on a hybrid work schedule
- Support the Workplace Support Services leadership team to drive consistent IT service delivery and supplier performance for critical sites
- Participate in onsite, face-to-face or virtual engagement with key stakeholders, functional peers, and IT business partners
- Provide oversight and management of our critical IT services using consistent standards and industry best practices
- Provide input on the design, development, and support needed to advance key transformation-based programs, projects, and system upgrades
Requirements
- Minimum 3 years of IT experience with increasing technical and operational responsibilities
- Minimum 3 years of experience supporting IT Infrastructure, Desktop and Site based IT Services
- Minimum 3 years of experience working with contracting, managed service and third parties (internal and external)
- Minimum 3 years of experience working in large enterprise IT environment supporting the design, development and deployment of large enterprise IT projects.
- Minimum 3 years of experience managing and support IT sites and providing service at the in environments with greater than 1,000 end-users
- Bachelor’s degree in technical degree or business
- Strong communication and customer service and support skills
- Ability to listen and to communicate effectively in proactive manner at all levels of the organization
- Ability to work under pressure with a strong business acumen and customer centric focus Excellent Interpersonal and communication Skills
- Ability to function in a collaborative environment with business clients
- Ability to take proactive steps in managing problems
- Facts oriented approach, problem-solving mentality, critical thinker
- Solid understanding of infrastructure and business support related experience in Honeywell is a plus
- Excellent Communication Skills: ability to influence internal / external customers, suppliers, and team members to drive best outcome for Honeywell with the ability to deliver complex information to diverse audiences
- Ability to provide clear and concise reporting
- A high degree of knowledge and experience supporting critical IT service and support at very large sites (>250 people) or environments including deemed as business critical Knowledge of security concepts, standards and processes
- Six Sigma certified and ITIL certification is a plus
- Must be a US Citizen due to contractual requirements.
Benefits
- employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT infrastructure supportdesktop supportsite-based IT serviceslarge enterprise IT projectsservice managementproblem-solvingcritical IT service supportsecurity conceptsbusiness supportcontract management
Soft skills
customer servicecommunicationcollaborationproblem managementcritical thinkinginterpersonal skillsbusiness acumenproactive communicationlistening skillsability to work under pressure
Certifications
Six SigmaITIL