Honeywell

Customer Experience Training Professional

Honeywell

full-time

Posted on:

Location Type: Hybrid

Location: San Donato Milanese • 🇮🇹 Italy

Visit company website
✨ AI Apply
Apply

Job Level

Mid-LevelSenior

About the role

  • **Principal Responsibilities**
  • - Set up structured training schedules, on a quarterly cycle, to be carried out within the region.
  • - Attend the relevant train the trainer programmes with the associated resources
  • - Set up training programs for indirect customers such as consultants, specifiers, end users and the local authorities so that they can learn from Honeywell’s latest technologies, regulatory updates and best practices.
  • - Keep records of all trained participants along with up-to-date contact details that can be used on tech calls and bulletins etc.
  • - Ensure that regular training updates are carried out as the technology changes.
  • - Liaise with other departments to ensure that training demands are addressed appropriately, promptly and that up-to-date information is passed to attendees.
  • - Be proficient in all aspects of the products sold by the company and make sure that all support materials, demonstration, and test equipment are maintained.
  • - Verify and test new products / software releases prior to release and ensure that all training programs are updated to reflect the latest product lines. Align to the Entry into Service GDM.
  • - Administration support of the Virtual Learning Centre (VLC)
  • - Ensure that the VLC provides the appropriate learning environment for all trainees. Maintain all equipment in good working order ensuring that all product updates have been implemented.
  • - Keep in contact with key customers on a regular basis to ascertain their training needs, review training requirements and make sure that they are fully conversant with the company’s latest products that is relevant to them.

Requirements

  • **Education Required**
  • Technical Degree in electrical / electronic engineering or similar discipline.
  • Software / PC programming experience desirable.
  • **Work Experience Required**
  • Minimum 5 years’ working experience as a technical trainer, technical support engineer or technician for Security, FIRE or BMS.
  • Minimum 3 years experience in the Installation / configuration / programming Security, FIRE or Building Management systems.
  • Experience on any of the Honeywell Building Automation products or brands or HBS brands (EBI, Temaline, DVM, CPO, Niagara) is considered a strong plus.
  • **Technical Skills**
  • - Video
  • - Access Control
  • - Intrusion
  • - Integration
  • - Networking (LAN/WAN)
  • **Behavioural Competencies Required**
  • Highly organised and structured approach, skilled at asking questions and listening to attendee feedback. Customer & solution orientated approach. Pro-active team player and focus on quality and a right first-time approach.
  • **Language Requirements**
  • English and Italian
  • Any additional European language is a high plus.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical trainingsoftware programminginstallationconfigurationprogrammingvideoaccess controlintrusionintegrationnetworking
Soft skills
highly organizedstructured approachcustomer orientedsolution orientedpro-active team playerfocus on qualitylistening skillscommunication skills
Certifications
Technical Degree in electrical engineeringTechnical Degree in electronic engineering