Honeywell

Customer Experience Training Professional – BMS

Honeywell

full-time

Posted on:

Location Type: Hybrid

Location: Saint Germain en Laye • 🇫🇷 France

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Job Level

Mid-LevelSenior

About the role

  • Design and deliver training programs to enhance employee capabilities and drive exceptional customer experiences.
  • Provide technical training to end users & customers (channel partners, system integrators, distributors, etc.) or internal projects & service resources.
  • Set up structured training schedules, on a quarterly cycle, to be carried out within the assigned region.
  • Keep records of all trained participants along with up-to-date contact details using the MYHBU LMS platform.
  • Ensure that regular training updates are carried out in conjunction with engineering & offering management.
  • Liaise with sales, offering and technical support to ensure that training demands are addressed appropriately.
  • Verify and test new products/software releases prior to release and ensure that all training programs are updated to reflect the latest product lines.

Requirements

  • Technical Degree in electrical / electronic engineering or similar discipline.
  • Software / PC programming experience desirable.
  • 5 years working experience as a trainer, technical support engineer or technician in Building Management Systems (BMS)
  • 5 years’ or more experience in the Installation / Configuration / Programming of Building Management Systems (BMS)
  • Experience on any of the Honeywell Building Automation products or brands or HBS brands (EBI, Temaline, DVM, CPO, Niagara) is considered a strong plus.
  • Electrical or Electronics Engineering background
  • Building Management Systems
  • Saia Burgess Controls (SBC) (Beneficial)
  • Centraline by Honeywell Experience (Beneficial)
  • Niagara (Beneficial)
  • Highly organised and structured approach, skilled at asking questions and listening to attendee feedback. Customer & solution orientated approach. Pro-active team player and focus on quality and a right first-time approach.
  • English and French are required, any additional European language is a high plus
Benefits
  • Hybrid work schedule
  • Training development opportunities
  • Professional development programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical trainingsoftware programminginstallationconfigurationprogrammingBuilding Management SystemsHoneywell Building Automation productsNiagaraSaia Burgess ControlsCentraline by Honeywell
Soft skills
organisedstructured approachcustomer orientedsolution orientedpro-activeteam playerquality focuslistening skillscommunication skillsfeedback skills
Certifications
Technical Degree in electrical engineeringTechnical Degree in electronic engineering