Systems Engineer

• End-to-End Performance Evaluation: Lead the comprehensive assessment of system performance across all layers of the voice solution, including mobile, web, server-side, and hardware components.
• Software and Hardware Integration: Collaborate closely with cross-functional teams to ensure seamless interoperability between custom hardware modules and a diverse suite of software applications.
• Android Focus: Specialize in Android platform optimization, troubleshooting, and performance tuning, ensuring best-in-class user experiences for voice-driven workflows on Android devices.
• Test Design and Automation: Develop and maintain sophisticated test strategies, automated frameworks, and diagnostic tools to evaluate latency, accuracy, and system reliability under real-world conditions.
• Root Cause Analysis: Investigate bottlenecks, failures, and anomalies throughout the full stack, applying analytical rigor and advanced debugging techniques to resolve complex issues.
• Collaboration and Leadership: Mentor junior engineers and contribute to a culture of technical excellence by providing guidance on system architecture, best practices, and process improvements.
• Documentation and Reporting: Produce detailed technical documentation, performance reports, and recommendations for ongoing system enhancements and risk mitigation.
• Continuous Improvement: Monitor emerging technologies, trends, and methodologies in voice workflows, system engineering, and Android development, leveraging these insights to evolve product capabilities.
• Drive and own system-level performance testing initiatives, including benchmark design, stress testing, and profiling across multiple product components.
• Collaborate with hardware engineers to validate custom microphone arrays, speakers, and connectivity solutions for optimal voice detection and command execution.
• Partner with software developers to optimize voice recognition pipelines, natural language processing modules, and workflow orchestration logic.
• Design and implement scalable test environments that simulate real-world usage patterns, including variable network conditions, multi-user concurrency, and environmental noise.
• Analyze telemetry and log data, applying statistical methods to uncover trends, identify potential risks, and inform product refinements.
• Advise product management on technical tradeoffs related to system performance, reliability, and scalability, particularly in the context of Android deployments.
• Ensure compliance with industry standards and best practices for security, privacy, and accessibility across all system components.
• Participate in technical reviews, sprint planning, and roadmap discussions, advocating for system integrity, performance, and user-centric design.

Senior Systems Engineer

Business Systems Analyst, Customer Operations