Customer Service Agent

Honey Birdette

Online Customer Experience agent providing exceptional support and product guidance at Honey Birdette in Sydney HQ. Full-time role with hybrid working arrangements and customer-focused responsibilities.

Posted 5/25/2026full-timeSydney • 🇦🇺 AustraliaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Manage ticket requests through Zendesk portal in line with KPI’s – providing red carpet customer experience.
Educate and guide customers around product that best intrigues their honey b needs.
Communicate with customer via online platforms, chat line, telephone, and email.
Any additional support & tasks as required.

Requirements

What you’ll need

Minimum 2 years’ experience in Retail or Online Customer Service environment
Customer experience driven, communications expert with positive outcomes at front of mind.
Bubbly attitude, people orientated, and open minded.
Proven experience in fast paced working environment with ability to achieve set KPI’s.
Experience in working across multiple systems at one time.
Ability to understand and utilise company policies & processes.
Enjoys collaborating with broader teams to achieve high commercial outcomes.
Ability to deescalate situations and turn a potential negative experience into a positive one.
Calm under pressure with proven ability to work within deadlines.
Ability to work autonomously & within a team environment.

Benefits

Comp & perks

Hybrid Working Arrangements, 3 days in the office and 2 days WFH
Birthday, Wellness & Parental Leave
Generous Product Discounts
Convenient Sydney CBD Office

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer experience drivencommunications expertpositive outcomesbubbly attitudepeople orientedopen mindedability to deescalate situationscalm under pressureability to work autonomouslycollaborative